Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Guo, Jingzhi, Hu, Zhuo, Chan, Chi-Kit, Luo, Yufeng and Chan, Chun (2008): Document-oriented heterogeneous business process integration through collaborative e-marketplace. In: Fensel, Dieter and Werthner, Hannes (eds.) Proceedings of the 10th International Conference on Electronic Commerce - ICEC 2008 August 19-22, 2008, Innsbruck, Austria. p. 39. http://doi.acm.org/10.1145/1409540.1409593