Jamie Umak’s Course Certificate: Journey Mapping

Course Certificate

The IxDF Course Certificate above is awarded to Jamie Umak with a Top 10% Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex.

Jamie Umak has mastered how to:

The holder of this Course Certificate masters:

  • An understanding of the three most common types of journey maps and why they work so well.

  • An understanding of three common journey mapping processes.

  • How to gather data for journey mapping.

  • How to create a perspective grid to analyze gathered data.

  • How to create an experience map, customer journey map and service blueprint.

  • How to set up and run a journey mapping workshop.

About the IxDF - Interaction Design Foundation

IxDF - Interaction Design Foundation

Founded in 2002, the Interaction Design Foundation (IxDF) sets the industry gold standard for learning design, with courses taught by experts from industry leaders such as NASA, Google, and Adobe.

Share This Page

0 shares

Page URL: https://www.interaction-design.org/members/jamie-umak/certificate/course/b56fe085-ecbb-42f1-ba3d-df8e76dba88f

Share Knowledge, Get Respect!

Share on:

or copy link

New to UX Design? We’re Giving You a Free ebook!

The Basics of User Experience Design

Download our free ebook The Basics of User Experience Design to learn about core concepts of UX design.

In 9 chapters, we’ll cover: conducting user interviews, design thinking, interaction design, mobile UX design, usability, UX research, and many more!

A valid email address is required.
313,111 designers enjoy our newsletter—sure you don’t want to receive it?