International Journal of Service Industry Management

Publisher
Emerald Publishing
Website
Periodicity

Description

Articles

Butcher, Ken, Sparks, Beverley, O'Callaghan, Frances (2001): Evaluative and relational influences on service loyalty. In International Journal of Service Industry Management, 12 (4) pp. 310-327. http://www.emeraldinsight.com/journals.htm?articleid=851723