Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Costa, Carlos J., Ho, Tania and Antunes, Pedro (1999): Facilitating Organisational Activities Using Plans and Audits. In: ICEIS 1999 1999. pp. 404-411.
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