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Tammy Heiserman

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Publications by Tammy Heiserman (bibliography)

» 1999 «

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Curtis, Paula, Heiserman, Tammy, Jobusch, David, Notess, Mark and Webb, Jayson (1999): Customer-Focused Design Data in a Large, Multi-Site Organization. In: Altom, Mark W. and Williams, Marian G. (eds.) Proceedings of the ACM CHI 99 Human Factors in Computing Systems Conference May 15-20, 1999, Pittsburgh, Pennsylvania. pp. 608-615. Available online

“Qualitative user-centered design processes such as contextual inquiry can generate huge amounts of data to be organized, analyzed, and represented. When you add the goal of spreading the resultant understanding to the far reaches of a large, multi-site organization, many practical barriers emerge. In this paper we describe experience creating and communicating representations of contextually derived user data in a large, multi-site product development organization. We describe how we involved a distributed team in data collection and analysis and how we made the data representations portable. We then describe how we have engaged over 200 people from five sites in thinking through the user data and its implications on product design.”

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Changes to this page (author)

22 Feb 2010: Enabled abstracts to be shown on Tammy Heiserman's author page.
28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1999-1999
Publication count:1
Number of co-authors:4

Productive colleagues

Tammy Heiserman's 3 most productive colleagues in number of publications:

Mark Notess:4
Jayson Webb:2
David Jobusch:1

Collaboration count

Number of publications with 3 favourite co-authors:

Jayson Webb:1
Mark Notess:1
David Jobusch:1

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Conference Calendar

Mar 21

WritersUA Conf. for Software User Assistance

Mar 22

UX People

Mar 22

ETRA '10 - Eye Tracking Research & Applications Symp.

Mar 20

“ Computer programs emerge as the outcome of complex human processes of cognition, communication and negotiation, which serve to establish the meaningful embedding of the computer system in its intended use context. ”

-- Floyd, 1992, p. 24 ”

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Eva Hornecker on Tangible Interaction

Eva Hornecker explains the evolving concept of Tangible Interaction.

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Tammy Heiserman

Publications by Tammy Heiserman (bibliography)

» 1999 «

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Eva Hornecker on Tangible Interaction

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