Number of co-authors:20
Number of publications with 3 favourite co-authors:Dan Cosley:4Geri Gay:2Brian Alson:2
Soyoung Lee's 3 most productive colleagues in number of publications:Geri Gay:46Dan Cosley:32Jeremy Birnholtz:22
To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.
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Publications by Soyoung Lee (bibliography)
Lee, Soyoung, Tang, Charlotte, Park, Sun Young and Chen, Yunan (2012): Loosely formed patient care teams: communication challenges and technology design. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 867-876.
We conducted an observational study to investigate nurses' communication behaviors in an Emergency Department (ED). Our observations reveal unique collaboration practices exercised by ED staff, which we term as "loosely formed team collaboration." Specifically, ED patient care teams are dynamically and quickly assembled upon patient arrival, wherein team members engage in interdependent and complex care activities. The responsible care team then disassembles when a patient leaves the ED. The coordination mechanism required for these work practices challenges nurses' communication processes, often increasing breakdown susceptibility. Our analysis of the ED nurses' communication behaviors and use of communication channels highlights the importance of maintaining team awareness and supporting role-based communication. This points to the need for explicit efforts to coordinate tasks and informative interruptions. These findings call for the design of future communication technologies to meet the needs of loosely formed collaborative environments to provide team-based communication, lightweight feedback, and information transparency.
© All rights reserved Lee et al. and/or ACM Press
Cosley, Dan, Sosik, Victoria Schwanda, Schultz, Johnathon, Peesapati, S. Tejaswi and Lee, Soyoung (2012): Experiences With Designing Tools for Everyday Reminiscing. In Eminds – International Journal of Human Computer Interaction, 27 (1) pp. 175-198.
Reminiscing is a valuable activity throughout the lifespan, helping people establish and maintain their identities and their relationships. Much of this happens in an everyday way, with reminiscing arising naturally out of one's experiences, thoughts, and conversations. In this article we describe work around Pensieve, a tool to support everyday, spontaneous, individual reminiscing through memory triggers -- e-mailed reminders that contain snippets from content one has previously created in social media or generic questions that encourage people to reflect on their past. Through a combination of interviews, questionnaires, design activities, and a long-term deployment of Pensieve, we demonstrate the potential value of social media content such as Facebook wall posts and status updates for supporting reminiscence, the utility of systems that support spontaneous reminiscing and writing about the past, the importance of reminders to both reminiscing and lifelogging systems, and insights into people's current practices in reminiscing in social media. Through this work, we generate a number of design goals, issues to consider, and directions for future work around designing systems to support reminiscence and other types of reflection on personal experience.
© All rights reserved Cosley et al. and/or Universidad de Oviedo
Leshed, Gilly, Perez, Diego, Hancock, Jeffrey T., Cosley, Dan, Birnholtz, Jeremy, Lee, Soyoung, McLeod, Poppy L. and Gay, Geri (2009): Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 537-546.
While most collaboration technologies are concerned with supporting particular tasks such as workflows or meetings, many work groups do not have the teamwork skills essential to effective collaboration. One way to improve teamwork is to provide dynamic feedback generated by automated analyses of behavior, such as language use. Such feedback can lead members to reflect on and subsequently improve their collaborative behavior, but might also distract from the task at hand. We have experimented with GroupMeter -- a chat-based system that presents visual feedback on team members' language use. Feedback on proportion of agreement words and overall word count was presented using two different designs. When receiving feedback, teams in our study expressed more agreement in their conversations and reported greater focus on language use as compared to when not receiving feedback. This suggests that automated, real-time linguistic feedback can elicit behavioral changes, offering opportunities for future research.
© All rights reserved Leshed et al. and/or ACM Press
Cosley, Dan, Baxter, Jonathan, Lee, Soyoung, Alson, Brian, Nomura, Saeko, Adams, Phil, Sarabu, Chethan and Gay, Geri (2009): A tag in the hand: supporting semantic, social, and spatial navigation in museums. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 1953-1962.
Designers of mobile, social systems must carefully think about how to help their users manage spatial, semantic, and social modes of navigation. Here, we describe our deployment of MobiTags, a system to help museum visitors interact with a collection of "open storage" exhibits, those where the museum provides little curatorial information. MobiTags integrates social tagging, art information, and a map to support navigation and collaborative curation of these open storage collections. We studied 23 people's use of MobiTags in a local museum, combining interview data with device use logs and tracking of people's movements to understand how MobiTags affected their navigation and experience in the museum. Despite a lack of social cues, people feel a strong sense of social presence -- and social pressure -- through seeing others' tags. The tight coupling of tags, item information, and map features also supported a rich set of practices around these modes of navigation.
© All rights reserved Cosley et al. and/or ACM Press
Cosley, Dan, Akey, Kathy, Alson, Brian, Baxter, Jonathan, Broomfield, Mark, Lee, Soyoung and Sarabu, Chethan (2009): Using technologies to support reminiscence. In: Proceedings of the HCI09 Conference on People and Computers XXIII 2009. pp. 480-484.
This paper is about the evolution of a system prototype called Pensieve whose goal is to support people's reminiscing practices. A number of technologies exist to manage memory-related content; however, these technologies tend to take a model of memory as information that leads to a focus on capture and access. Pensieve is instead based on reusing memory-laden content people already create in social media services. This idea is supported by theories of autobiographical memory, insights from interviews with eight subjects, and experiences with two prototypes deployed to ten users. These interviews and experiences suggest that people value even simple tools that support reminiscence, as well as providing both design goals and research questions around the design of tools that support people in reminiscing.
© All rights reserved Cosley et al. and/or their publisher
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