Paula Curtis

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Publications by Paula Curtis (bibliography)

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Curtis, Paula, Heiserman, Tammy, Jobusch, David, Notess, Mark and Webb, Jayson (1999): Customer-Focused Design Data in a Large, Multi-Site Organization. In: Altom, Mark W. and Williams, Marian G. (eds.) Proceedings of the ACM CHI 99 Human Factors in Computing Systems Conference May 15-20, 1999, Pittsburgh, Pennsylvania. pp. 608-615. Available online

Qualitative user-centered design processes such as contextual inquiry can generate huge amounts of data to be organized, analyzed, and represented. When you add the goal of spreading the resultant understanding to the far reaches of a large, multi-site organization, many practical barriers emerge. In this paper we describe experience creating and communicating representations of contextually derived user data in a large, multi-site product development organization. We describe how we involved a distributed team in data collection and analysis and how we made the data representations portable. We then describe how we have engaged over 200 people from five sites in thinking through the user data and its implications on product design.

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Changes to this page (author)

13 Feb 2010: Enabled abstracts to be shown on Paula Curtis's author page.
28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1999-1999
Publication count:1
Number of co-authors:4



Productive colleagues

Paula Curtis's 3 most productive colleagues in number of publications:

Mark Notess:4
Jayson Webb:2
David Jobusch:1


Collaboration count

Number of publications with 3 favourite co-authors:

Jayson Webb:1
Mark Notess:1
David Jobusch:1

 

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Mar 21

Software design is the act of determining the user's experience with a piece of software. It has nothing to do with how the code works inside, or how big or small the code is. The designer's task is to specify completely and unambiguously the user's whole experience.

-- David Liddle, From Bringing Design to Software, edited by Terry Winograd, 1996

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