Publication statistics

Pub. period:1993-2012
Pub. count:24
Number of co-authors:47



Co-authors

Number of publications with 3 favourite co-authors:

Shimei Pan:5
Vikram Aggarwal:4
Keith Houck:4

 

 

Productive colleagues

Michelle X. Zhou's 3 most productive colleagues in number of publications:

Steven K. Feiner:76
Thomas P. Moran:66
Tobias Höllerer:32
 
 
 
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Michelle X. Zhou

Personal Homepage:
researcher.watson.ibm.com/researcher/view.php?person=us-mzhou


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Publications by Michelle X. Zhou (bibliography)

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2012
 
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Liao, Qinying, Pan, Yingxin, Zhou, Michelle X. and Gan, Tingting (2012): Your space or mine?: community management and user participation in a Chinese corporate blogging community. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 315-324.

In this paper, we present a case study of MoCo Blogs, a publicly accessible, corporate blogging site, which is hosted by a large telecommunication company in China. We study the design and operation of the site from two aspects: (1) how community owners/administrators guide and coordinate blogger activities to meet the company's business goals; and (2) how participants respond to management guidance and act on their own incentives. Through the analysis of three data sources: 17-month activity logs with 1,046 bloggers and 10,291 blog entries, 4-month online participatory observation, and in-depth interviews, we present two key findings. First, we describe three key operational strategies employed by the site administrative team to encourage user contributions and manage content across the organizational boundaries. Second, we examine how these strategies directly influence user participation. Finally, we discuss the implications of our findings on an organization's roles in corporate social communities.

© All rights reserved Liao et al. and/or ACM Press

2011
 
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Chi, ChangYan, Liao, Qinying, Pan, Yingxin, Zhao, Shiwan, Matthews, Tara, Moran, Thomas P., Zhou, Michelle X., Millen, David, Lin, Ching-Yung and Guy, Ido (2011): Smarter social collaboration at IBM research. In: Proceedings of ACM CSCW11 Conference on Computer-Supported Cooperative Work 2011. pp. 159-166.

In this paper we feature a set of research projects done at several IBM Research laboratories across the world. The work featured here focuses on the topic of smart social collaboration, which studies, designs, and develops social collaboration principles and technologies that can help customize and enhance existing social collaboration tools to suit specific user needs, including cultural, business, and personal needs.

© All rights reserved Chi et al. and/or their publisher

2010
 
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Chi, ChangYan, Zhou, Michelle X., Yang, Min, Xiao, WenPeng, Yu, Yiqin and Sun, Xiaohua (2010): Dandelion: supporting coordinated, collaborative authoring in Wikis. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 1199-1202.

Dandelion is a tool that extends wikis to support coordinated, collaborative authoring using a tag-based approach. Specifically, users can insert tags in a wiki page to specify various co-authoring tasks. These tags can then be executed to help drive and manage the collaboration workflow, and provide content-centric collaboration awareness for all the co-authors. Four successful pilot deployments and positive user feedback show the practical value of Dandelion, especially its value in supporting a structured, collaborative authoring process often seen in business settings.

© All rights reserved Chi et al. and/or their publisher

 
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Liao, Qinying, Pan, Yingxin, Zhou, Michelle X. and Ma, Fei (2010): Chinese online communities: balancing managementcontrol and individual autonomy. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 2193-2202.

Existing studies of online social communities mainly focus on communities in the United States. Since Chinese social beliefs and behaviors largely differ from that of Americans, we hypothesize that Chinese online communities also greatly differ from their U.S. counterparts. In particular, we believe that Chinese online communities must balance management control and individual autonomy to accommodate both Chinese tradition and the social nature of online societies. In this paper, we present three studies to test our hypothesis. First, we use a structured observation (Study I) to examine community governance practices of 32 Chinese and American social sites. Based on the identified community governance practices, we use a cross-cultural survey of 208 Chinese and Americans (Study II) to learn about their behavior and attitude toward these practices. Finally, we interview 38 Chinese users (Study III) to help us further understand how Chinese online communities balance the needs of management and users. Not only do the studies confirm our hypothesis, but they also help us abstract two key design implications of social software to meet the needs of Chinese.

© All rights reserved Liao et al. and/or their publisher

 
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Guy, Ido, Chen, Li and Zhou, Michelle X. (2010): Workshop on social recommender systems. In: Proceedings of the 2010 International Conference on Intelligent User Interfaces 2010. pp. 433-434.

This workshop brought researchers from academia and industry together to share recent advances and discuss research directions for recommender systems in social media and Web 2.0. With social media sites becoming ubiquitous, the challenges and opportunities for recommendation technologies become greater, setting the grounds for new research and innovation.

© All rights reserved Guy et al. and/or their publisher

 
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Liu, Shixia, Zhou, Michelle X., Carenini, Giuseppe and Qu, Huamin (2010): Workshop on intelligent visual interfaces for text analysis. In: Proceedings of the 2010 International Conference on Intelligent User Interfaces 2010. pp. 439-440.

This workshop brought together researchers and practitioners from both text analytics and interactive visualization communities to explore, define, and develop intelligent visual interfaces that help enhance the consumption and quality of complex text analysis results. Using this workshop as a starting point, we aim to foster closer, interdisciplinary relationships among researchers from text analytics and interactive visualization communities, so they can combine their expertise together to better tackle the difficult problems that face the text analytics community today.

© All rights reserved Liu et al. and/or their publisher

 
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Zhao, Shiwan, Zhou, Michelle X., Yuan, Quan, Zhang, Xiatian, Zheng, Wentao and Fu, Rongyao (2010): Who is talking about what: social map-based recommendation for content-centric social websites. In: Proceedings of the 2010 ACM Conference on Recommender Systems 2010. pp. 143-150.

Content-centric social websites, such as discussion forums and blog sites, have flourished during the past several years. These sites often contain overwhelming amounts of information that are also being updated rapidly. To help users locate their interests at such sites (e.g., interesting blogs to read or discussion forums to join), researchers have developed a number of recommendation technologies. However, it is difficult to make effective recommendations for new users (a.k.a. the cold start problem) due to a lack of user information (e.g., preferences and interests). Furthermore, the complexity of recommendation algorithms often prevents users from comprehending let alone trusting the recommended results. To tackle the above two challenges, we are building a social map-based recommender system called Pharos. A social map summarizes users' content-related social behavior over time (e.g., reading, writing, and commenting behavior during the past week) as a set of latent communities. Each community is characterized by the theme of the content being discussed and the key people involved. By discovering, ranking, and displaying the most "popular" latent communities, Pharos creates a visual social map of a website. This enables new users to obtain a quick overview of the site, alleviating the cold start problem. Furthermore, we use the social map as a context to help explain Pharos-recommended content and people. Users can also interactively explore the social map to locate their interested content or people that are not being explicitly recommended, compensating for the imperfection in the recommendation algorithms. We have deployed Pharos within our company and our preliminary evaluation shows the usefulness of Pharos.

© All rights reserved Zhao et al. and/or ACM Press

 
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Cui, Weiwei, Wu, Yingcai, Liu, Shixia, Wei, Furu, Zhou, Michelle X. and Qu, Huamin (2010): Context-Preserving, Dynamic Word Cloud Visualization. In IEEE Computer Graphics and Applications, 30 (6) pp. 42-53.

2009
 
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Lu, Jie and Zhou, Michelle X. (2009): An interactive, smart notepad for context-sensitive information seeking. In: Proceedings of the 2009 International Conference on Intelligent User Interfaces 2009. pp. 127-136.

We are building an interactive, smart notepad system where users enter brief notes to drive a dynamic information-seeking process. In this paper, we focus on describing our work from two aspects: 1) dynamic interpretation of user notes in context to infer a user's information needs, and 2) automatic generation of data queries to satisfy the inferred user needs. Compared to existing information systems, our work offers three unique contributions. First, our system allows users to focus on what to retrieve instead of how, since users can use brief notes to express their information needs without worrying about specific retrieval details. Second, users can use notes to efficiently request multiple pieces of information at once instead of issuing one query at a time. Third, users can easily update any part of their notes to obtain new or updated information. Whenever a user's notes are modified, our system automatically detects and evaluates all affected note sections to retrieve new or updated information. Our preliminary evaluation shows the promise of this work.

© All rights reserved Lu and Zhou and/or their publisher

2007
 
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Wen, Zhen, Zhou, Michelle X. and Aggarwal, Vikram (2007): Context-Aware, adaptive information retrieval for investigative tasks. In: Proceedings of the 2007 International Conference on Intelligent User Interfaces 2007. pp. 122-131.

We are building an intelligent information system to aid users in their investigative tasks, such as detecting fraud. In such a task, users must progressively search and analyze relevant information before drawing a conclusion. In this paper, we address how to help users find relevant information during an investigation. Specifically, we present a novel approach that can improve information retrieval by exploiting a user's investigative context. Compared to existing retrieval systems, which are either context insensitive or leverage only limited user context, our work offers two unique contributions. First, our system works with users cooperatively to build an investigative context, which is otherwise very difficult to capture by machine or human alone. Second, we develop a context-aware method that can adaptively retrieve and evaluate information relevant to an ongoing investigation. Experiments show that our approach can improve the relevance of retrieved information significantly. As a result, users can fulfill their investigative tasks more efficiently and effectively.

© All rights reserved Wen et al. and/or ACM Press

2006
 
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Zhou, Michelle X. and Maybury, Mark T. (2006): Intelligent user interfaces for intelligence analysis. In: Proceedings of the 2006 International Conference on Intelligent User Interfaces 2006. p. 16.

 
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Zhou, Michelle X., Houck, Keith, Pan, Shimei, Shaw, James, Aggarwal, Vikram and Wen, Zhen (2006): Enabling context-sensitive information seeking. In: Proceedings of the 2006 International Conference on Intelligent User Interfaces 2006. pp. 116-123.

Information seeking is an important but often difficult task, especially when it involves large and complex data sets. We hypothesize that a context-sensitive interaction paradigm would greatly assist users in their information seeking. Such a paradigm would allow users to both express their requests and receive requested information in context. Driven by this hypothesis, we have taken rigorous steps to design, develop, and evaluate a full-fledged, context-sensitive information system. We started with a Wizard-of-OZ (WOZ) study to verify the effectiveness of our envisioned system. We then built a fully automated system based on the findings from our WOZ study. We targeted the development and integration of two sets of technologies: context-sensitive multimodal input interpretation and multimedia output generation. Finally, we formally evaluated the usability of our system in real world conditions. The results show that our system greatly improves the users' ability to perform practical information-seeking tasks. These results not only confirm our initial hypothesis, but they also indicate the practicality of our approaches.

© All rights reserved Zhou et al. and/or ACM Press

2005
 
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Wen, Zhen, Zhou, Michelle X. and Aggarwal, Vikram (2005): An Optimization-based Approach to Dynamic Visual Context Management. In: InfoVis 2005 - IEEE Symposium on Information Visualization 23-25 October, 2005, Minneapolis, MN, USA. p. 25.

2004
 
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Chai, Joyce Y., Hong, Pengyu and Zhou, Michelle X. (2004): A probabilistic approach to reference resolution in multimodal user interfaces. In: Nunes, Nuno Jardim and Rich, Charles (eds.) International Conference on Intelligent User Interfaces 2004 January 13-16, 2004, Funchal, Madeira, Portugal. pp. 70-77.

Multimodal user interfaces allow users to interact with computers through multiple modalities, such as speech, gesture, and gaze. To be effective, multimodal user interfaces must correctly identify all objects which users refer to in their inputs. To systematically resolve different types of references, we have developed a probabilistic approach that uses a graph-matching algorithm. Our approach identifies the most probable referents by optimizing the satisfaction of semantic, temporal, and contextual constraints simultaneously. Our preliminary user study results indicate that our approach can successfully resolve a wide variety of referring expressions, ranging from simple to complex and from precise to ambiguous ones.

© All rights reserved Chai et al. and/or ACM Press

 
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Zhou, Michelle X. and Aggarwal, Vikram (2004): An optimization-based approach to dynamic data content selection in intelligent multimedia interfaces. In: Proceedings of the 2004 ACM Symposium on User Interface Software and Technology 2004. pp. 227-236.

We are building a multimedia conversation system to facilitate information seeking in large and complex data spaces. To provide tailored responses to diverse user queries introduced during a conversation, we automate the generation of a system response. Here we focus on the problem of determining the data content of a response. Specifically, we develop an optimization-based approach to content selection. Compared to existing rule-based or plan-based approaches, our work offers three unique contributions. First, our approach provides a general framework that effectively addresses content selection for various interaction situations by balancing a comprehensive set of constraints (e.g., content quality and quantity constraints). Second, our method is easily extensible, since it uses feature-based metrics to systematically model selection constraints. Third, our method improves selection results by incorporating content organization and media allocation effects, which otherwise are treated separately. Preliminary studies show that our method can handle most of the user situations identified in a Wizard-of-Oz study, and achieves results similar to those produced by human designers.

© All rights reserved Zhou and Aggarwal and/or ACM Press

2002
 
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Zhou, Michelle X. and Houck, Keith (2002): A semantic approach to the dynamic design of interaction controls in conversation systems. In: Gil, Yolanda and Leake, David (eds.) International Conference on Intelligent User Interfaces 2002 January 13-16, 2002, San Francisco, California, USA. pp. 167-174.

To support a full-fledged, multimedia human-computer conversation, we are building an intelligent framework, called Responsive Information Architect (RIA), which can automatically synthesize multimedia responses during the conversation. As part of its visual response generation, RIA dynamically creates context-sensitive interaction controls that are visual interfaces through which users can further interact with RIA. To enable the systematic design of interaction controls, we study and abstract control properties. In particular, in this paper we present a semantic model that captures the intentional, presentational, and behavioral characteristics of interaction controls. Using this model, we show how to systematically sketch the semantics of an interaction control.

© All rights reserved Zhou and Houck and/or ACM Press

 
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Chai, Joyce Y., Pan, Shimei, Zhou, Michelle X. and Houck, Keith (2002): Context-Based Multimodal Input Understanding in Conversational Systems. In: 4th IEEE International Conference on Multimodal Interfaces - ICMI 2002 14-16 October, 2002, Pittsburgh, PA, USA. pp. 87-92.

 
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Zhou, Michelle X., Chen, Min and Feng, Ying (2002): Building a Visual Database for Example-based Graphics Generation. In: InfoVis 2002 - 2002 IEEE Symposium on Information Visualization 27 October - 1 November, 2002, Boston, MA, USA. pp. 23-.

 
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Chai, Joyce, Pan, Shimei, Zhou, Michelle X. and Houck, Keith (2002): Context-Based Multimodal Input Understanding in Conversational Systems. In: Proceedings of the 2002 International Conference on Multimodal Interfaces 2002. p. 87.

In a multimodal human-machine conversation, user inputs are often abbreviated or imprecise. Sometimes, only fusing multimodal inputs together cannot derive a complete understanding. To address these inadequacies, we are building a semantics-based multimodal interpretation framework called MIND (Multimodal Interpretation for Natural Dialog). The unique feature of MIND is the use of a variety of contexts (e.g., domain context and conversation context) to enhance multimodal fusion. In this paper, we present a semantic rich modeling scheme and a context-based approach that enable MIND to gain a full understanding of user inputs, including those ambiguous and incomplete ones.

© All rights reserved Chai et al. and/or their publisher

2001
 
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Zhou, Michelle X. and Pan, Shimei (2001): Automated authoring of coherent multimedia discourse in conversation systems. In: ACM Multimedia 2001 2001. pp. 555-558.

1998
 
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Zhou, Michelle X. and Feiner, Steven K. (1998): Visual Task Characterization for Automated Visual Discourse Synthesis. In: Karat, Clare-Marie, Lund, Arnold, Coutaz, Joëlle and Karat, John (eds.) Proceedings of the ACM CHI 98 Human Factors in Computing Systems Conference April 18-23, 1998, Los Angeles, California. pp. 392-399.

To develop a comprehensive and systematic approach to the automated design of visual discourse, we introduce a visual task taxonomy that interfaces high-level presentation intents with low-level visual techniques. In our approach, visual tasks describe presentation intents through their visual accomplishments, and suggest desired visual techniques through their visual implications. Therefore, we can characterize visual tasks by their visual accomplishments and implications. Through this characterization, visual tasks can guide the visual discourse synthesis process by specifying what presentation intents can be achieved and how to achieve them.

© All rights reserved Zhou and Feiner and/or ACM Press

1997
 
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Zhou, Michelle X. and Feiner, Steven K. (1997): Top-Down Hierarchical Planning of Coherent Visual Discourse. In: Moore, Johanna D., Edmonds, Ernest and Puerta, Angel R. (eds.) International Conference on Intelligent User Interfaces 1997 January 6-9, 1997, Orlando, Florida, USA. pp. 129-136.

A visual discourse is a series of connected visual displays. A coherent visual discourse requires smooth transitions between displays, consistent design within and across displays, and successful integration of new information into existing displays. We present an approach for automatically designing a coherent visual discourse. A top-down, hierarchical-decomposition partial-order planner is used to efficiently plan the visual discourse. Visual representations are modelled as visual objects, graphical techniques are employed as planning operators, and design policies are encoded as constraints. This approach not only improves the computational efficiency compared to search-based approaches, but also facilitates knowledge encoding, and ensures global coherency.

© All rights reserved Zhou and Feiner and/or ACM Press

1996
 
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Dalal, Mukesh, Feiner, Steven K., McKeown, Kathleen, Pan, Shimei, Zhou, Michelle X., Höllerer, Tobias, Shaw, James, Feng, Yong and Fromer, Jeanne (1996): Negotiation for Automated Generation of Temporal Multimedia Presentations. In: ACM Multimedia 1996 1996. pp. 55-64.

1993
 
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Feiner, Steven, Zhou, Michelle X., Crutcher, Laurence A. and Lazar, Aurel A. (1993): A Virtual World for Network Management. In: VR 1993 1993. pp. 55-61.

 
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Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/michelle_x__zhou.html

Publication statistics

Pub. period:1993-2012
Pub. count:24
Number of co-authors:47



Co-authors

Number of publications with 3 favourite co-authors:

Shimei Pan:5
Vikram Aggarwal:4
Keith Houck:4

 

 

Productive colleagues

Michelle X. Zhou's 3 most productive colleagues in number of publications:

Steven K. Feiner:76
Thomas P. Moran:66
Tobias Höllerer:32
 
 
 
Jul 28

A user will find any interface design intuitive...with enough practice.

-- Popular computer one-liner

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!