Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Nichols, Jeffrey, Myers, Brad A., Higgins, Michael, Hughes, Joseph, Harris, Thomas K., Rosenfeld, Roni and Pignol, Mathilde (2002): Generating remote control interfaces for complex appliances. In: Beaudouin-Lafon, Michel (ed.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 161-170.