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ReferencesNavigation arrowAuthorsNavigation arrowMary Carol Day
Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

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Mary Carol Day

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Publications by Mary Carol Day (bibliography)

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1995
 
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Somberg, Benjamin L. and Day, Mary Carol (1995): Human-Centered Reengineering: The Integration of Human Factors into Business Reengineering. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 854-858.

“Business reengineering is currently being employed by many companies to maintain and improve their effectiveness. However, 50% to 70% of all reengineering efforts fail to accomplish their objectives. Although business reengineering and human factors approaches to work process reengineering share many goals, their approaches differ in four significant ways: (1) a top-down vs. a bottom-up approach; (2) starting from scratch vs. learning from an analysis of strengths and weaknesses of the existing work environment, (3) relying mainly on data from management vs. data from workers at all levels, and (4) treating processes and systems independently without a view of the worker at the center vs. a worker-centered integrated approach to process and system design. An integration of human factors approaches into business reengineering can increase the success of reengineering efforts. Data from projects where human factors specialists worked on reengineering efforts illustrate the mutual benefit to both types of work that can be gained through collaboration.”

© All rights reserved Somberg and Day and/or Human Factors Society

1993
 
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Dayton, Tom, Barr, Bob, Burke, Pamela A., Cohill, Andrew M., Day, Mary Carol, Dray, Susan M., Ehrlich, Kate, Fitzsimmons, Lynne Axel, Henneman, Richard L., Hornstein, Susan B., Karat, John and Kliger, Jill (1993): Skills Needed by User-Centered Design Practitioners in Real Software Development Environments: Report on the CHI'92 Workshop. In ACM SIGCHI Bulletin, 25 (3) pp. 16-31.

“User-centered design (UCD) of human-computer interfaces-including task flow and documentation-is gaining acceptance in software development organizations. But managers who want their organizations to start using UCD often do not know what characteristics to look for, in candidates for hiring or retraining to fill UCD roles; this article can help. It has the recommendations from participants in a CHI '92 conference workshop on this topic. The 16 workshop participants were UCD practitioners and managers from companies and a few universities across the United States, Canada, and Sweden. This article first describes some typical roles of UCD practitioners in software development organizations. There follows a list of attributes that UCD practitioners should have. Some attributes should be had by all practitioners, regardless of their subspecialties. The most important of those universal attributes are of three types: knowledge that can be acquired formally (e.g., of the human-computer interaction literature, cognitive processes, experimental design, rapid prototyping), skill that can be gotten from experience (e.g., estimating resources needed to do a job, commitment to users, understanding of the software development process, negotiating ability, enjoyment of working on teams, ability to really listen), and attributes that are harder to acquire (e.g., tenacity, flexibility). Every practitioner needs other characteristics as well, but their importances differ by the practitioners' subspecialties (e.g., a design team leader needs team management skills).”

© All rights reserved Dayton et al. and/or ACM Press

1990
 
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Fetz, Bruce H. and Day, Mary Carol (1990): User Interface and Quality Planning Department -- AT&T Bell Laboratories. In: Carrasco, Jane and Whiteside, John (eds.) Proceedings of the ACM CHI 90 Human Factors in Computing Systems Conference 1990, Seattle, Washington,USA. pp. 83-84.

 
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Changes to this page (author)

27 Jun 2007: Modified
24 Jun 2007: Modified
28 Apr 2003: Added

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Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 
 
 
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