Number of co-authors:11
Number of publications with 3 favourite co-authors:Misha W. Vaughan:2Ania Rodriguez:2Don B. Chaffin:2
Marc L. Resnick's 3 most productive colleagues in number of publications:Jay Elkerton:17Misha W. Vaughan:9Don B. Chaffin:8
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Marc L. Resnick
Publications by Marc L. Resnick (bibliography)
Resnick, Marc L., Beebe, Russ, Kelley, Jeff, Elkerton, Jay, Rodriguez, Ania and Resnick, Marc L. (2012): User Experience and Agile Development. In: Proceedings of the Human Factors and Ergonomics Society 2012 Annual Meeting 2012. pp. 498-500.
Agile product development has been defined as a process that involves rapid and frequent design updates using cross-functional teams including marketing, manufacturing, procurement and design. A second stage brings in customers, suppliers and other external stakeholder groups for additional enhancements. Risk analysis and requirements analysis are integrated throughout the process and at each stage. There appear to be many similarities between this and modern approaches to user experience.
© All rights reserved Resnick et al. and/or Human Factors and Ergonomics Society
Resnick, Marc L. (2012): Development of an Electronic Patient Record: Selection Instrument. In: Proceedings of the Human Factors and Ergonomics Society 2012 Annual Meeting 2012. pp. 1501-1505.
Selecting an effective electronic patient record (EPR) system is a challenge for both large and small medical organizations. As a result, significant investments are often wasted or fail to meet expectations. This paper presents the ecological design of an evaluation tool that healthcare providers can use to determine how well an EPR matches its workflow, functional requirements, and performance expectations. Five stages were conducted. First, the academic and applied literatures were reviewed for issues of importance in the selection process. Existing EPR systems were benchmarked to identify baseline levels of functionality and performance and identify gaps with the expectations found in the literature. A prototype survey instrument was developed to articulate the design. Contextual interviews were conducted with administrators, doctors, nurses, and health IT experts to review the design concept and scope. Finally, the prototype instrument was revised to reflect the results of the interviews. The result is the architecture for a tool that medical organizations can use to select and customize an EPR tailored to their specific needs.
© All rights reserved Resnick and/or Human Factors and Ergonomics Society
Rodriguez, Ania and Resnick, Marc L. (2010): Head to Head: Remote Usability Testing Takes on Live Usability Testing in the HFES Ultimate Fighting Challenge. In: Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting 2010. pp. 759-762.
Remote usability testing is emerging as a popular approach through which evaluators can test technology interfaces on a large number of participants quickly and inexpensively. Two types of remote studies have been employed, either with a moderator interacting remotely with the participant or in an unmoderated format. But without a moderator, or even when the moderator is present but not collocated with the participant, there is some question as to whether the results can match the validity, reliability, and acceptability of a live testing paradigm. This session is a novel format that pits the two in a head-to-head challenge during the conference session. The audience is asked to be a part of the session as test participants and/or results evaluators. The session is divided into three modules. In the first module, a remote unmoderated study was conducted on the HFES.org web using the current state of the art for remote, unmoderated testing. The other two modules are conducted live during the conference session. In the second module, a moderated remote study is conducted with the moderator located in other room but with the participants in the conference session room. In the third module, a live study is conducted with a moderator collocated with the participants in the conference session room. These two modules also use state-of-the-art techniques for these methods. The final time block of the session is used to interactively discuss the differences in the results with the audience. They are able to decide for themselves the advantages and disadvantages of each method.
© All rights reserved Rodriguez and Resnick and/or HFES
Resnick, Marc L. (2009): Overcoming Bias in the Deliberations of Distributed Teams. In: Proceedings of the Human Factors and Ergonomics Society 53rd Annual Meeting 2009. pp. 444-448.
Human decision making is subject to a variety of cognitive and affective processes that can significantly impact the nature and quality of the resulting decisions. While commonly referred to as decision making 'biases', these processes evolved to satisfy important needs of our genetic ancestors. For example, heuristics that reduce the time and effort required to make decisions may be beneficial in a naturalistic environment that rewards speed and efficiency over precision or perfection. Unfortunately, the modern world has different performance criteria and our cognitive processes have not evolved fast enough to adapt. One example is the geographically distributed team, composed of individuals who communicate using technologies such as email, telephone, and videoconferencing to accomplish business-related objectives. While speed remains important in this environment, precision and accuracy are often the most relevant performance metrics. This paper presents a detailed description of several cognitive and affective processes that are particularly troublesome for geographically distributed teams when deliberating to reach a team consensus and outlines some technological and procedural interventions that can improve the quality of their decision making.
© All rights reserved Resnick and/or his/her publisher
Resnick, Marc L. (2009): When Performance Management Fails Forensic Case Studies from the Front Lines. In: Proceedings of the Human Factors and Ergonomics Society 53rd Annual Meeting 2009. pp. 558-562.
What gets measured gets managed and becomes the driver for employee performance. Performance Management Systems are a systematic approach to managing employees that links their efforts with the strategy of the organization by creating performance metrics that are salient, measurable, and aligned with the organization's goals and objectives. These metrics then serve as the focus for management processes such as hiring, training, supervision, and evaluation. However, metrics can lead to failures when they are ineffectively managed, such as when employees take safety shortcuts in order to meet more salient productivity expectations. This paper presents an overview of Performance Management Systems, situations where they can fail if not implemented systematically, and two forensic case studies that illustrate these failures.
© All rights reserved Resnick and/or his/her publisher
Resnick, Marc L. and Baker, Amir (2009): The Effect of Scent on User Recall and Navigation. In: Proceedings of the Human Factors and Ergonomics Society 53rd Annual Meeting 2009. pp. 940-944.
When designing navigation menus, there are some key tradeoffs that usability professionals struggle with to ensure an easy to use navigation system. In the short term, the menu should support effective user wayfinding and confidence to accomplish the current task. Menus can also achieve longer term benefits by demonstrating the information architecture of the site, providing support for future tasks. For example, users would be more likely to return to the site if they believe a product they need in the future is available there. The effectiveness of menu design hinges on whether these objectives are achieved. The focus of this study was the impact of menu label scent on user performance in navigation tasks. Labels of high and low scent were placed at two menu positions to measure the impact on the short term goal of finding a known item and the long term goal of developing an awareness of the information architecture. The results provide insights that can be used in the design of navigation menus.
© All rights reserved Resnick and Baker and/or their publisher
Resnick, Marc L. and Vaughan, Misha W. (2006): Best practices and future visions for search user interfaces. In JASIST - Journal of the American Society for Information Science and Technology, 57 (6) pp. 781-787.
Vaughan, Misha W. and Resnick, Marc L. (2006): Search user interfaces: Best practices and future visions. In JASIST - Journal of the American Society for Information Science and Technology, 57 (6) pp. 777-780.
Resnick, Marc L. and Montania, Raquel (2003): Perceptions of Customer Service, Information Privacy, and Product Quality From Semiotic Design Features in an Online Web Store. In International Journal of Human-Computer Interaction, 16 (2) pp. 211-234.
© All rights reserved Resnick and Montania and/or Lawrence Erlbaum Associates
Zanotti, A., Resnick, Marc L. and Cestari, G. (1997): Human Factors Principles for Variable Message Signs Utilized in Intelligent Transportation Systems. In: Smith, Michael J., Salvendy, Gavriel and Koubek, Richard J. (eds.) HCI International 1997 - Proceedings of the Seventh International Conference on Human-Computer Interaction - Volume 2 August 24-29, 1997, San Francisco, California, USA. pp. 339-342.
Resnick, Marc L. (1995): The Generalizability of Psychophysical Ratings in Predicting the Perception of Lifting Difficulty. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 679-683.
Psychophysical rating scales have been used as a parameter in lifting guidelines for workers in industrial settings, used to identify musculoskeletal disorders in the workforce, and used as a surveillance tool to identify workforce discomfort. These scales can be an inexpensive and easy-to-use tool for evaluating a large variety of exertions, especially those which are difficult to evaluate using current biomechanical and physiological models because of complex dynamic or asymmetric movements. In order for these scales to be used quantitatively, however, it is essential that they consistently represent the same level of perception across different subjects and tasks. Twenty subjects rated a variety of elbow flexion exertions on the Borg CR-IO scale under two task formats. The intra-subject, inter-subject, and inter-task variations were measured. Results indicate that the Borg CR-IO scale provides a consistent measure of psychophysical perceptions across a variety of task parameters.
© All rights reserved Resnick and/or Human Factors Society
Resnick, Marc L. and Chaffin, Don B. (1992): Some Ergonomic Considerations in the Design of Material Handling Devices. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 644-648.
Material handling devices (MHD's) are being proliferated in factory workplaces to prevent workers from being injured due to the lifting of heavy loads. These devices require exertions which have not been adequately studied from an ergonomic perspective. Jobs with MHDs often require complex 3-dimensional movements and loaded axial rotation. One type of MHD, an articulated arm, was used to investigate the effects of inertial load, arm joint friction, and positioning accuracy requirements. The kinematic variables of peak push and pull hand forces, velocities, and accelerations were measured or computed in both a task that allowed sagittally symmetric postures as well as one in which loaded axial torso rotation was required. Greater inertial loads increased the peak push and pull hand forces in all cases by an average
© All rights reserved Resnick and Chaffin and/or Human Factors Society
Resnick, Marc L., Chaffin, Don B. and Erig, Muzaffer (1991): Biomechanical Analysis of Horizontal Movement Strategies in the Sagittal Plane. In: Proceedings of the Human Factors Society 35th Annual Meeting 1991. pp. 785-789.
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