Karen Holtzblatt

Has also published under the name of:
"Karen A. Holtzblatt"

Personal Homepage:
incontextdesign.com/people/karen-holtzblatt/


Current place of employment:
InContext

Recognized as a leader in the design community, Karen has pioneered transformative ideas and design approaches throughout her career. Karen is the inventor of Contextual Inquiry—the industry standard for gathering field data to understand how technology impacts the way people work. Contextual Inquiry and the design processes based on it provide a revolutionary approach for designing new products and systems based on a deep understanding of the context of use. Contextual Inquiry forms the base of Contextual Design, InContext’s full customer-centered design process. Karen co-founded InContext Enterprises in 1992 to use Contextual Design techniques to coach product teams and deliver customer-centered designs to businesses across multiple industries. The books, Contextual Design: Defining Customer Centered Systems, and Rapid Contextual Design, are used by companies and universities all over the world. Karen is a member of the CHI Academy (awarded to significant contributors in the Computer Human Interaction Association) and received the first Life Time Award for Practice at CHI2010 for her contributions to the field. Karen’s extensive experience with teams and all types of work and life practice underlies the innovation and reliable quality consistently delivered by InContext’s teams. Karen also has more than 20 years of teaching experience, professionally and in university settings. She holds a doctorate in applied psychology from the University of Toronto.

Publications by Karen Holtzblatt (bibliography)

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Holtzblatt, Karen and Beyer, Hugh R. (2011). [Title to be defined - in press]. Retrieved 18 May 2013 from [URL to be defined - in press]

Holtzblatt, Karen, Rondeau, David B. and Holtzblatt, Les (2010): Understanding "cool. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 3159-3162.

Holtzblatt, Karen, Barr, Joshua and Holtzblatt, Les (2009): Driving user centered design into IT organizations: is it possible?. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2727-2730.

Holtzblatt, Karen, Beringer, Joerg and Baker, Lisa (2005): Rapid user centered design techniques: challenges and solutions. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 2037-2038.

Holtzblatt, Karen (2005): Innovating organizational processes: a practical approach. In: Proceedings of OZCHI05, the CHISIG Annual Conference on Human-Computer Interaction 2005. pp. 1-8.

Holtzblatt, Karen (2005): Customer-centered design for mobile applications. In Personal and Ubiquitous Computing, 9 (4) pp. 227-237.

Holtzblatt, Karen, Wendell, Jessamyn Burns and Wood, Shelley (2004): Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design (Interactive Technologies). Morgan Kaufmann

Holtzblatt, Karen (2001): Contextual Design: Experience in Real Life. In: Oberquelle, Horst, Oppermann, Reinhard and Krause, Jürgen (eds.) Mensch and Computer 2001 March 5-8, 2001, Bad Honnef, Germany. .

Holtzblatt, Karen (2001): Inventing the future. In Communications of the ACM, 44 (3) pp. 108-110.

Holtzblatt, Karen (1999): Introduction to special section on contextual design. In Interactions, 6 (1) pp. 30-31.

Beyer, Hugh R. and Holtzblatt, Karen (1999): Contextual design. In Interactions, 6 (1) pp. 32-42.

Holtzblatt, Karen (1999): Contextual Design: From Customer Data to Implementation. In: 4th IEEE International Symposium on Requirements Engineering RE 99 7-11 June, 1999, Limerick, Ireland. pp. 1-.

Beyer, Hugh R. and Holtzblatt, Karen (1998): Contextual Design: Defining Customer-Centered Systems. San Francisco, Morgan Kaufmann Publishers

Beyer, Hugh R. and Holtzblatt, Karen (1997): Contextual Design: Defining Customer-Centered Systems (Interactive Technologies). Morgan Kaufmann

Beyer, Hugh R. and Holtzblatt, Karen (1996): Contextual Techniques Starter Kit. In Interactions, 3 (6) pp. 44-50.

Beyer, Hugh R. and Holtzblatt, Karen (1995): Apprenticing with the Customer. In Communications of the ACM, 38 (5) pp. 45-52.

Holtzblatt, Karen (1994): If We're a Team, Why Don't We Act Like One?. In Interactions, 1 (3) pp. 17-20.

Holtzblatt, Karen and Beyer, Hugh R. (1993): Making Customer-Centered Design Work for Teams. In Communications of the ACM, 36 (10) pp. 92-103.

Holtzblatt, Karen and Jones, Sandra (1993): Contextual Inquiry: A Participatory Technique for System Design. In: Namioka, Aki and Schuler, Doug (eds.). "Participatory Design: Principles and Practice". Hillsdale, NJ, USA: Lawrence Earlbaumpp. 177-210

Beyer, Hugh R. and Holtzblatt, Karen (1993): Contextual Design: Toward a Customer-Centered Development Process. In: Software Development 93 Spring Proceedings February, 1993, Santa Clara, CA, USA. .

Wixon, Dennis, Holtzblatt, Karen and Knox, Stephen T. (1990): Contextual Design: An Emergent View of System Design. In: Carrasco, Jane and Whiteside, John (eds.) Proceedings of the ACM CHI 90 Human Factors in Computing Systems Conference 1990, Seattle, Washington,USA. pp. 329-336.

Holtzblatt, Karen, Jones, Sandy and Good, Michael (1988): Articulating the Experience of Transparency: An Example of Field Research Techniques. In ACM SIGCHI Bulletin, 20 (2) pp. 45-47.

Whiteside, John, Bennett, John and Holtzblatt, Karen (1988): Usability Engineering: Our Experience and Evolution. In: Helander, Martin and Landauer, Thomas K. (eds.). "Handbook of Human Computer Interaction". North Holland

Whiteside, John, Bennett, John and Holtzblatt, Karen (1988): Usability Engineering: Our experience and Evolution. In: Helander, Martin and Prabhu, Prasad V. (eds.). "Handbook of human-computer interactio". pp. 791-817

Changes to this page (author)

12 Oct 2011: Added
31 Mar 2011: Added