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Karen Holtzblatt

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Karen Holtzblatt

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Publications by Karen Holtzblatt (bibliography)

» 2009 «

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Holtzblatt, Karen, Barr, Joshua and Holtzblatt, Les (2009): Driving user centered design into IT organizations: is it possible?. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2727-2730. Available online

“In many organizations, actively engaging in user-centered design (UCD) techniques is standard practice when delivering products into the commercial marketplace or to external customers. But in these same organizations -- or in organizations not delivering products to an external customer -- the creation of systems for use by employees is a conversation between IT and the business unit. UCD professionals are either not participating, or they have very limited influence. This SIG creates a forum for people with real-world experience and challenges to discuss how -- and whether it is even possible -- to bring UCD into the IT organization.”

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» 2005 «

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Holtzblatt, Karen, Beringer, Joerg and Baker, Lisa (2005): Rapid user centered design techniques: challenges and solutions. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 2037-2038. Available online

“This SIG provides a forum for discussing how user-centered methods, including methods like Contextual Design that include field data gathering, can be modified to support short development time frames and organizations using rapid development methodologies. We share ideas for how to get field data into the fast-paced development process, discuss the tradeoffs that can reasonably be made, and talk about techniques for working closely with developers so they value the influx of customer field data. We start by sharing our experiences, and then lead participants through discussions of their key challenges to generate solutions. We record our collective knowledge for the CHI community.”

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Holtzblatt, Karen (2005): Innovating organizational processes: a practical approach. In: Proceedings of OZCHI05, the CHISIG Annual Conference on Human-Computer Interaction 2005. pp. 1-8. Available online

“Businesses' business is to stay in business -- to create value for customers while creating jobs and revenue for employees and stakeholders. Government can also be thought of as a "business" -- government must create value for citizens by providing services and managing government operations efficiently. Behind good government and good business are processes supported by systems that work for the people running organizations. When processes and systems get in the way, organizations cannot deliver value -- and they frustrate employees, customers, and citizens alike.”

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Holtzblatt, Karen (2005): Customer-centered design for mobile applications. In Personal and Ubiquitous Computing, 9 (4) pp. 227-237

» 2001 «

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Holtzblatt, Karen (2001): Contextual Design: Experience in Real Life. In: Oberquelle, Horst, Oppermann, Reinhard and Krause, Jürgen (eds.) Mensch and Computer 2001 March 5-8, 2001, Bad Honnef, Germany. . Available online

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Holtzblatt, Karen (2001): Inventing the future. In Communications of the ACM, 44 (3) pp. 108-110

» 1999 «

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Holtzblatt, Karen (1999): Introduction to special section on contextual design. In Interactions, 6 (1) pp. 30-31

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Beyer, Hugh and Holtzblatt, Karen (1999): Contextual design. In Interactions, 6 (1) pp. 32-42

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Holtzblatt, Karen (1999): Contextual Design: From Customer Data to Implementation. In: 4th IEEE International Symposium on Requirements Engineering RE 99 7-11 June, 1999, Limerick, Ireland. pp. 1-. Available online

» 1998 «

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Beyer, Hugh and Holtzblatt, Karen (1998): Contextual Design: Defining Customer-Centered Systems. San Francisco, Morgan Kaufmann Publishers

» 1996 «

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Beyer, Hugh and Holtzblatt, Karen (1996): Contextual Techniques Starter Kit. In Interactions, 3 (6) pp. 44-50

» 1995 «

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Beyer, Hugh R. and Holtzblatt, Karen (1995): Apprenticing with the Customer. In Communications of the ACM, 38 (5) pp. 45-52

» 1994 «

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Holtzblatt, Karen (1994): If We're a Team, Why Don't We Act Like One?. In Interactions, 1 (3) pp. 17-20

“The author addresses difficulties in communicating effectively within design teams and outlines creative techniques to overcome these barriers in design conversations.”

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» 1993 «

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Holtzblatt, Karen and Beyer, Hugh R. (1993): Making Customer-Centered Design Work for Teams. In Communications of the ACM, 36 (10) pp. 92-103

» 1990 «

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Wixon, Dennis, Holtzblatt, Karen and Knox, Stephen T. (1990): Contextual Design: An Emergent View of System Design. In: Carrasco, Jane and Whiteside, John (eds.) Proceedings of the ACM CHI 90 Human Factors in Computing Systems Conference 1990, Seattle, Washington,USA. pp. 329-336.

“We offer an introduction to contextual design as an emergent method for building effective systems. Contextual design addresses a number of the inadequacies in previous methods by emphasizing: interview methods conducted in the context of the user's work, codesigning with the user, building an understanding of work in context, and summarizing conclusions through out the research. We contrast this design method to usability engineering and artifact examination.”

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» 1988 «

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Holtzblatt, Karen, Jones, Sandy and Good, Michael (1988): Articulating the Experience of Transparency: An Example of Field Research Techniques. In ACM SIGCHI Bulletin, 20 (2) pp. 45-47

“Over the past two years, our field research with users has indicated that elements of an application design can disrupt users' work. Understanding how applications disrupt users' work has helped us to articulate the meaning of interface transparency. Interface transparency and related concepts have previously been explored from theoretical perspectives, but have not been grounded in user data. The relationship between the user's work and interface transparency is a key element of our understanding. Disruptive systems distract users from their task. Systems can disrupt users by fragmenting the task into elements which do not match the user's view of the task. Insufficient functionality and awkward interface mechanisms for a particular task also disrupt users. We need to understand users' work in much richer detail than we do now in order to build systems that assist them with that work.”

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Changes to this page (author)

27 Feb 2010: Enabled abstracts to be shown on Karen Holtzblatt's author page.
17 Aug 2009: Author was edited

17 Aug 2009: Author was edited
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31 May 2009: Author was edited
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28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1988-2009
Publication count:16
Number of co-authors:10

Productive colleagues

Karen Holtzblatt's 3 most productive colleagues in number of publications:

Dennis Wixon:32
Michael Good:12
Joerg Beringer:4

Collaboration count

Number of publications with 3 favourite co-authors:

Hugh Beyer:3
Hugh R. Beyer:2
Joshua Barr:1

Other options

Learn more about Karen Holtzblatt:
- Google Scholar
- ACM
- CSB

Conference Calendar

Mar 21

WritersUA Conf. for Software User Assistance

Mar 22

UX People

Mar 22

ETRA '10 - Eye Tracking Research & Applications Symp.

Mar 20

“ Computer programs emerge as the outcome of complex human processes of cognition, communication and negotiation, which serve to establish the meaningful embedding of the computer system in its intended use context. ”

-- Floyd, 1992, p. 24 ”

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Karen Holtzblatt

Publications by Karen Holtzblatt (bibliography)

» 2009 «

» 2005 «

» 2001 «

» 1999 «

» 1998 «

» 1996 «

» 1995 «

» 1994 «

» 1993 «

» 1990 «

» 1988 «

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Conference Calendar

Eva Hornecker on Tangible Interaction

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