Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Chen, Nian-Shing and Lin, Kan-Min (2004): Assessment of E-Learning Satisfaction from Critical Incidents Perspective. In: ICEIS 2004 2004. pp. 27-34.
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