Number of co-authors:23
Number of publications with 3 favourite co-authors:Steve Whittaker:6Rebecca J. Passonneau:1Kathleen R. McKeown:1
Julia Hirschberg's 3 most productive colleagues in number of publications:Steve Whittaker:68Brian Amento:17Amit Singhal:14
It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them.
-- Steve Jobs, 1998
Read the fascinating history of Wearable Computing, told by its father, Steve Mann
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Publications by Julia Hirschberg (bibliography)
McKeown, Kathleen R., Passonneau, Rebecca J., Elson, David K., Nenkova, Ani and Hirschberg, Julia (2005): Do summaries help?. In: Proceedings of the 28th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval 2005. pp. 210-217.
We describe a task-based evaluation to determine whether multi-document summaries measurably improve user performance when using online news browsing systems for directed research. We evaluated the multi-document summaries generated by Newsblaster, a robust news browsing system that clusters online news articles and summarizes multiple articles on each event. Four groups of subjects were asked to perform the same time-restricted fact-gathering tasks, reading news under different conditions: no summaries at all, single sentence summaries drawn from one of the articles, Newsblaster multi-document summaries, and human summaries. Our results show that, in comparison to source documents only, the quality of reports assembled using Newsblaster summaries was significantly better and user satisfaction was higher with both Newsblaster and human summaries.
© All rights reserved McKeown et al. and/or ACM Press
Whittaker, Steve and Hirschberg, Julia (2003): Look or Listen: Discovering Effective Techniques for Accessing Speech Data. In: Proceedings of the HCI03 Conference on People and Computers XVII 2003. pp. 207-222.
Whittaker, Steve, Hirschberg, Julia, Amento, Brian, Stark, Litza, Bacchiani, Michiel, Isenhour, Philip, Stead, Larry, Zamchick, Gary and Rosenberg, Aaron (2002): SCANMail: a voicemail interface that makes speech browsable, readable and searchable. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 275-282.
Whittaker, Steve and Hirschberg, Julia (2001): Research alerts: the character, value, and management of personal paper archives. In Interactions, 8 (4) pp. 11-16.
Whittaker, Steve and Hirschberg, Julia (2001): The character, value, and management of personal paper archives. In ACM Transactions on Computer-Human Interaction, 8 (2) pp. 150-170.
We explored general issues concerning personal information management by investigating the characteristics of office workers' paper-based information, in an industrial research environment. we examined the reasons people collect paper, types of data they collect, problems encountered in handling paper, and strategies used for processing it. We tested three specific hypotheses in the course of an office move. The greater availability of public digital data along with changes in people's jobs or interests should lead to wholescale discarding of paper data, while preparing for the move. Instead we found workers kept large, highly valued paper archives. We also expected that the major part of people's personal archives would be unique documents. However, only 49% of people's archives were unique documents, the remainder being copies of publicly available data and unread information, and we explore reasons for this. We examined the effects of paper-processing strategies on archive structure. We discovered different paper-processing strategies (filing and piling) that were relatively independent of job type. We predicated that filers' attempted to evaluate and categorize incoming documents would produce smaller archives that were accessed frequently. Contrary to our predictions, filers amassed more information, and accessed it less frequently than pilers. We argue that filers may engage in premature filing: to clear their workspace, they archives information that later turns out to be of low value. Given the effort involved in organizing data, they are also loath to discard filed information, even when its value is uncertain. We discuss the implications of this research for digital personal information management.
© All rights reserved Whittaker and Hirschberg and/or ACM Press
Whittaker, Steve, Davis, Richard, Hirschberg, Julia and Muller, Urs (2000): Jotmail: A Voicemail Interface that Enables You to See what was Said. In: Turner, Thea, Szwillus, Gerd, Czerwinski, Mary, Peterno, Fabio and Pemberton, Steven (eds.) Proceedings of the ACM CHI 2000 Human Factors in Computing Systems Conference April 1-6, 2000, The Hague, The Netherlands. pp. 89-96.
Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for users. We present a novel, Web-based, voicemail interface, Jotmail. The design was based on data from several studies of voicemail tasks and user strategies. The GUI has two main elements: (a) personal annotations that serve as a visual analogue to underlying speech; (b) automatically derived message header information. We evaluated Jotmail in an 8-week field trial, where people used it as their only means for accessing voicemail. Jotmail was successful in supporting most key voicemail tasks, although users' electronic annotation and archiving behaviors were different from our initial predictions. Our results argue for the utility of a combination of annotation based indexing and automatically derived information, as a general technique for accessing speech archives.
© All rights reserved Whittaker et al. and/or ACM Press
Whittaker, Steve, Hirschberg, Julia, Choi, John, Hindle, Don, Pereira, Fernando and Singhal, Amit (1999): SCAN: Designing and Evaluating User Interfaces to Support Retrieval from Speech Archives. In: Proceedings of the 22nd Annual International ACM SIGIR Conference on Research and Development in Information Retrieval 1999. pp. 26-33.
Sidner, Candy, Acero, Alex, Cahn, Janet, Hirschberg, Julia, Moore, Robert and Roukos, Salim (1998): Speech Research: Near and Not-So-Near Results and What They Might Mean for IUI. In: Marks, Joe (ed.) International Conference on Intelligent User Interfaces 1998 January 6-9, 1998, San Francisco, California, USA. p. 35.
The purpose of this panel is to provide members of the IUI community with a look at where speech is heading in the near and not so near term. At present speech research has made great strides in speech recognition (to the point that large vocabulary, continuous dictation products are commercially available), some strides in speech understanding for limited tasks, and progress on synthesis (where products have long been available and continue to improve). Because of these changes, many kinds of speech capabilities will before long be available to the IUI community as tools for intelligent user interfaces (and even not so intelligent ones). Members of this panel are convening to make some projections about the progress expected in research in the next three years and also in the six year time horizon. They will address such questions as: * How is speech research on input going to move beyond continuous dictation in the next few years? What are the significant challenges to, for example, using speech in a conversational fashion with computer programs over the next few years? How will this change over the longer term of 3-6 years, if at all? * What research directions are being undertaken to understand the challenges in using speech in standard (GUI) interfaces? What do the members of the panel believe are the appropriate ways to move beyond GUI interfaces? * What progress is being made on synthetic speech output to provide more natural voices and more natural speaking styles (articulation, prosodic function, emotion, timing, and the like)? What advances are likely in the near term? How will these change over the long term? What tools are likely to be available to other researchers? * For tools provided from speech research, how much sophistication about language and/or speech will non-speech researchers (and others) need to have to use the tools that will be available over the next few years?
© All rights reserved Sidner et al. and/or ACM Press
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