Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Gurzick, David, White, Kevin F., Lutters, Wayne G., Landry, Brian M., Dombrowski, Caroline and Kim, Jeffery Y. (2011): Designing the future of collaborative workplace systems: lessons learned from a comparison with alternate reality games. In: Proceedings of the 2011 iConference 2011. pp. 174-180. Available online