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Gene Lynch

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Publications by Gene Lynch (bibliography)

» 2005 «

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Palmiter, Susan, Lynch, Gene, Day, Jennifer, Geist, Melinda and Rhoads, Bryan (2005): Focus on the individual: the future of web-based product support. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 2136-2137. Available online

» 1996 «

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Lewis, Scott, Mateas, Michael, Palmiter, Susan and Lynch, Gene (1996): Ethnographic Data for Product Development: A Collaborative Process. In Interactions, 3 (6) pp. 52-69

» 1994 «

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Palmiter, Susan, Lynch, Gene, Lewis, Scott and Stempski, Mark (1994): Breaking Away from the Conventional 'Usability Lab': The Customer-Centered Design Group at Tektronix, Inc.. In Behaviour and Information Technology, 13 (1) pp. 128-131

“The conventional usability lab is primarily responsible for testing prototypes and products to determine if customers will accept a new design. Often this testing comes too late in the development cycle to allow major design or product changes to occur. In the Customer-Centered Design Group at Tektronix Labs, the usability lab is a small part of our group's involvement in the entire design life cycle of a Tektronix product. We work with design groups to bring the benefits of a usability lab to all phases of design, beginning with understanding our customer's current system and work processes to assessing the competitor's strengths and weaknesses to simulating and evaluating design alternatives. Our 'lab' is often on the road; meeting with customers where they work, working with design teams to simulate and prototype designs, and evaluating designs with our customers. To keep in touch with customers and to keep product development focused, we feel a usability group must break down the barriers inherent in a conventional testing suite. By breaking these barriers we can better determine what customers need and how these needs are addressed throughout the entire product life cycle.”

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» 1992 «

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Bauersfeld, Penny, Bennett, John and Lynch, Gene (eds.) Proceedings of the ACM CHI 92 Human Factors in Computing Systems Conference June 3-7, 1992, Monterey, California.

» 1989 «

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Good, Michael, Campbell, Robert, Lynch, Gene and Wright, Peter C. (1989): Experience with Contextual Field Research. In: Bice, Ken and Lewis, Clayton H. (eds.) Proceedings of the ACM CHI 89 Human Factors in Computing Systems Conference April 30 - June 4, 1989, Austin, Texas. pp. 21-24.

» 1988 «

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Lynch, Gene and Meads, Jon (1988): CHI+GI'87 Workshop on User Models. In ACM SIGCHI Bulletin, 19 (3) pp. 85-87

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Changes to this page (author)

14 Feb 2010: Enabled abstracts to be shown on Gene Lynch's author page.
29 Jun 2007: Author was edited

23 Jun 2007: Author was edited
28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1988-2005
Publication count:6
Number of co-authors:13

Productive colleagues

Gene Lynch's 3 most productive colleagues in number of publications:

Peter C. Wright:29
Michael Mateas:15
John Bennett:13

Collaboration count

Number of publications with 3 favourite co-authors:

Susan Palmiter:3
Scott Lewis:2
Jennifer Day:1

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Learn more about Gene Lynch:
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Conference Calendar

Mar 21

WritersUA Conf. for Software User Assistance

Mar 22

UX People

Mar 22

ETRA '10 - Eye Tracking Research & Applications Symp.

Mar 20

“ Computer programs emerge as the outcome of complex human processes of cognition, communication and negotiation, which serve to establish the meaningful embedding of the computer system in its intended use context. ”

-- Floyd, 1992, p. 24 ”

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Gene Lynch

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» 1996 «

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» 1989 «

» 1988 «

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