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David Jobusch

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Publications by David Jobusch (bibliography)

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Curtis, Paula, Heiserman, Tammy, Jobusch, David, Notess, Mark and Webb, Jayson (1999): Customer-Focused Design Data in a Large, Multi-Site Organization. In: Altom, Mark W. and Williams, Marian G. (eds.) Proceedings of the ACM CHI 99 Human Factors in Computing Systems Conference May 15-20, 1999, Pittsburgh, Pennsylvania. pp. 608-615. Available online

Qualitative user-centered design processes such as contextual inquiry can generate huge amounts of data to be organized, analyzed, and represented. When you add the goal of spreading the resultant understanding to the far reaches of a large, multi-site organization, many practical barriers emerge. In this paper we describe experience creating and communicating representations of contextually derived user data in a large, multi-site product development organization. We describe how we involved a distributed team in data collection and analysis and how we made the data representations portable. We then describe how we have engaged over 200 people from five sites in thinking through the user data and its implications on product design.

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Changes to this page (author)

14 Feb 2010: Enabled abstracts to be shown on David Jobusch's author page.
28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1999-1999
Publication count:1
Number of co-authors:4



Productive colleagues

David Jobusch's 3 most productive colleagues in number of publications:

Mark Notess:4
Jayson Webb:2
Tammy Heiserman:1


Collaboration count

Number of publications with 3 favourite co-authors:

Jayson Webb:1
Mark Notess:1
Tammy Heiserman:1

 

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Mar 14

The computer can be thought of from the perspective of its technology [...] from the field of computer science. Or it can be thought of as a social tool, a structure that will change social interaction and social policy, for better or for worse. It can be thought of as a personal assistant, where the goals and intentions of the user become of primary concern. It can be viewed from the experience of the user, a view that changes considerably with the task, the person, the design of the system. The filed of human-computer interaction needs all these views, all these issues, and more besides.

-- Stephen Draper and Donald Norman. In "User Centered System Design" (1986) p. 1

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