Number of co-authors:9
Number of publications with 3 favourite co-authors:Wayne G. Lutters:5Kevin F. White:4Caroline Dombrowski:1
David Gurzick's 3 most productive colleagues in number of publications:Wayne G. Lutters:23Kevin F. White:11Brian M. Landry:6
Computer programs emerge as the outcome of complex human processes of cognition, communication and negotiation, which serve to establish the meaningful embedding of the computer system in its intended use context.
-- Floyd, 1992, p. 24
Read the fascinating history of Wearable Computing, told by its father, Steve Mann
Read Steve's chapter !
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
Publications by David Gurzick (bibliography)
Gurzick, David, White, Kevin F., Lutters, Wayne G., Landry, Brian M., Dombrowski, Caroline and Kim, Jeffery Y. (2011): Designing the future of collaborative workplace systems: lessons learned from a comparison with alternate reality games. In: Proceedings of the 2011 iConference 2011. pp. 174-180.
Alternate reality games (ARGs) represent a unique form of group collaboration. A careful comparison of ARGs to more traditional collaborative systems reveals areas for innovation in tools to support ad-hoc teaming. This comparison specifically focuses on processes of group formation, task management, information discovery and collective storytelling. Opportunities for innovation are highlighted, as are future research questions.
© All rights reserved Gurzick et al. and/or ACM Press
Gurzick, David, Landry, Brian and White, Kevin F. (2010): Alternate reality games and groupwork. In: GROUP10 International Conference on Supporting Group Work 2010. pp. 303-304.
Alternate reality games (ARGs) represent a unique form of group collaboration. The comparison of ARGs to more traditional groupware systems around themes of group formation and collective storytelling provides several questions for the study of groupwork and groupware systems.
© All rights reserved Gurzick et al. and/or their publisher
Gurzick, David, White, Kevin F., Lutters, Wayne G. and Boot, Lee (2009): A view from Mount Olympus: the impact of activity tracking tools on the character and practice of moderation. In: GROUP09 - International Conference on Supporting Group Work 2009. pp. 361-370.
Moderation within online communities is critical. Though many guidelines are available that describe the goals of successful moderation, these often minimize the complex interplay that exists between tools and practices of moderators. This study investigates the role of moderation through the lens of the moderators in a nascent online community for adolescents. Based on an analysis of their activities, three classes of emergent behavior were uncovered when exploring how the available tools impacted the way moderator work was performed. The findings reveal a need for design considerations that take into account the appropriateness of match between the tools and work processes from a moderator perspective.
© All rights reserved Gurzick et al. and/or their publisher
White, Kevin F., Gurzick, David and Lutters, Wayne G. (2009): Wiki anxiety: impediments to implementing wikis for IT support groups. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology 2009. p. 10.
As web technologies have flourished, the workplace has become inundated with new, often-overlapping applications meant to assist busy employees with information management and collaboration. IT departments seeking to implement these systems encounter difficulties in determining which to use. This paper reports on the impediments that arose as a result of the installation of a knowledge sharing wiki in tandem with other knowledge sharing tools within six school technology departments. Analysis of the use and perception of the wiki revealed two prevalent issues: concern over achieving a critical mass of content and anxiety over potential unintended/unexpected content changes.
© All rights reserved White et al. and/or ACM Press
Heckle, Rosa R., Lutters, Wayne G. and Gurzick, David (2008): Network authentication using single sign-on: the challenge of aligning mental models. In: Frisch, AEleen, Kandogan, Eser, Lutters, Wayne G., Thornton, James D. and Mouloua, Mustapha (eds.) CHIMIT 2008 - Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology November 14-15, 2008, San Diego, California, USA. p. 6.
Heckle, Rosa, Lutters, Wayne G. and Gurzick, David (2008): Network authentication using single sign-on: the challenge of aligning mental models. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology 2008. p. 6.
Healthcare organizations are struggling to meet industry best practices for information security as well as complying with regulatory requirements. Single sign-on technology is emerging as a leading technology for password authentication management and promises to improve security while curbing system maintenance costs. While the technology seems to be a simple viable solution for authentication, when placed in context, many socio-technical complexities emerge. One of these complexities is that of the mismatch between the users' mental models and the system model. This study was a 15-month ethnographic field study that followed the implementation of a single sign-on system in a hospital environment. It resulted in the finding that the misaligned mental models caused difficulties not only for the user but for the system administrators. The findings also indicate that not only was the user's mental model of the technology inaccurate, but the presentation of the technology by the information technology group contributed to this misaligned understanding. The end result was dissatisfaction with the new technology for both end users and the system administrators. In order to address the critical issue of mental model misalignment in the implementation of SSO technology, practitioners must first gain an understanding of the preexisting mental models had by the target users regarding authentication and then use this information to guide implementation of the new technology.
© All rights reserved Heckle et al. and/or ACM Press
Show list on your website
Join the technology elite and advance:
Changes to this page (author)10 Nov 2012: Modified03 Apr 2012: Modified
03 Apr 2012: Modified
16 Jan 2011: Modified
01 Sep 2009: Modified
02 Jun 2009: Added
Page maintainer: The Editorial Team