Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Clarke, Rodney J., Windridge, Philip C. and Dong, Dali (2004): Effective XML Representation for Spoken Language in Organisations. In: ICEIS 2004 2004. pp. 486-494.
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