Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Johnson, Jeff A., Nardi, Bonnie A., Zarmer, Craig L. and Miller, James R. (1993): ACE: Building Interactive Graphical Applications. In Communications of the ACM, 36 (4) pp. 40-55.
Nardi, Bonnie A. and Zarmer, Craig L. (1993): Beyond Models and Metaphors: Visual Formalisms in User Interface Design. In J. Vis. Lang. Comput., 4 (1) pp. 5-33.
Zarmer, Craig L. and Chew, Chee (1992): Frameworks for Interactive, Extensible, Information-Intensive Applications. In: Mackinlay, Jock D. and Green, Mark (eds.) Proceedings of the 5th annual ACM symposium on User interface software and technology November 15 - 18, 1992, Monteray, California, United States. pp. 33-41.