Connor Graham
About the author:
No description available of Connor Graham...
Publications by Connor Graham (bibliography)
» 2007 «
Cheverst, Keith, Dix, Alan J., Fitton, Daniel, Rouncefield, Mark and Graham, Connor (2007): Exploring Awareness Related Messaging Through Two Situated-Display-Based Systems. In Human Computer Interaction, 22 (1) pp. 173-220
“This article focuses on our exploration of awareness issues through the design and long-term deployment of two systems: the Hermes office door display system (which enabled staff in a university department to post awareness messages to their door displays) and SPAM (a messaging system for supporting coordination between staff at two associated residential community care facilities). In the case of both systems, a significant number of the messages sent could be classified as relating to awareness. Furthermore, with both systems, the situatedness of displays (outside office doors in the case of Hermes and in staff offices in the case of SPAM) had a significant impact on the design and subsequent use of the deployed systems. In particular, the placement of displays provided significant context for awareness messages, including, for example, the identity of the sender of the message and the intended audience of the message. Both systems highlight the need for interaction methods that fit in with both normal working practices (and unplanned events) and that enable the user to manage communication channels. The need for appropriate levels of expressiveness and user control is also apparent: We present numerous examples of users controlling the precision of awareness information and sending awareness messages that have as much to do with playfulness as supporting coordination through activity awareness.”
Copyrights may apply
Taylor, Nick, Cheverst, Keith, Fitton, Dan, Race, Nicholas J. P., Rouncefield, Mark and Graham, Connor (2007): Probing communities: study of a village photo display. In: Proceedings of OZCHI07, the CHISIG Annual Conference on Human-Computer Interaction November 28-30, 2007, Adelaide, Australia. pp. 17-24. Available online
“In this paper we describe a technology probe aiming to aid understanding of how digital displays can help support communities. Using a simple photo gallery application, deployed in a central social point in a small village and displaying user-generated photos and videos, we have been able to gain an understanding of this setting, field test our device and inspire new ideas directly from members of the community. We explore the process of deploying this display, the response from residents and how the display has taken a place within the community.”
Copyrights may apply
Graham, Connor, Rouncefield, Mark, Gibbs, Martin, Vetere, Frank and Cheverst, Keith (2007): How probes work. In: Proceedings of OZCHI07, the CHISIG Annual Conference on Human-Computer Interaction November 28-30, 2007, Adelaide, Australia. pp. 29-37. Available online
“'Cultural probes', since first being proposed and described by Bill Gaver and his colleagues, have been adapted and appropriated for a range of purposes within a variety of technology projects. In this paper we critically review different uses of Probes and discuss common aspects of different Probe variants. We also present and critique some of the debate around Probes through describing the detail of their use in two studies: The Digital Care Project (Lancaster University) and The Mediating Intimacy Project (University of Melbourne). We then reorient the discussion around Probes towards how probes work: both as interpretative fodder for social scientists and as a resource for 'designers'. Finally we discuss new possible directions for Probes as an approach and some of the challenges confronting Probes as an approach.”
Copyrights may apply
Graham, Connor, Satchell, Christine, Rouncfield, Mark and Benda, Peter (2007): Lessons From Failure: Re-conceiving Blogging as Personal Change Support. In: Proceedings DUX: Conference on Design for User Experience November 5–7, 2007, Chicago, USA. . Available online
“This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across devices and networks – Nokia LifeBlog – to support life change. Here we briefly describe LifeBlog’s design and summarise results of a field study of its extended use by people trying to quit smoking. Through this summary we reflect on how issues of personal disclosure, connectedness, visibility, awareness, accountability and privacy are critical to LifeBlog’s design for this problem space. Although we clearly document some notable features of failure, both of the technology and the quit attempts, understanding the nuances and subtleties of failure highlights important design considerations. Finally, we present and describe some possible enhancements to LifeBlog and a specific set of (albeit untested) design ideas emerging from: a design workshop involving the participants in the field study; and a desktop design exercise.”
Copyrights may apply
Cheverst, Keith, Dix, Alan J., Fitton, Daniel, Rouncefield, Mark and Graham, Connor (2007): Exploring Awareness Related Messaging Through Two Situated-Display-Based Systems. In Human-Computer Interaction, 22 (1) pp. 173-220
“This article focuses on our exploration of awareness issues through the design and long-term deployment of two systems: the Hermes office door display system (which enabled staff in a university department to post awareness messages to their door displays) and SPAM (a messaging system for supporting coordination between staff at two associated residential community care facilities). In the case of both systems, a significant number of the messages sent could be classified as relating to awareness. Furthermore, with both systems, the situatedness of displays (outside office doors in the case of Hermes and in staff offices in the case of SPAM) had a significant impact on the design and subsequent use of the deployed systems. In particular, the placement of displays provided significant context for awareness messages, including, for example, the identity of the sender of the message and the intended audience of the message. Both systems highlight the need for interaction methods that fit in with both normal working practices (and unplanned events) and that enable the user to manage communication channels. The need for appropriate levels of expressiveness and user control is also apparent: We present numerous examples of users controlling the precision of awareness information and sending awareness messages that have as much to do with playfulness as supporting coordination through activity awareness.”
Copyrights may apply
Cheverst, Keith, Dix, Alan J., Fitton, Daniel, Rouncefield, Mark and Graham, Connor (2007): Exploring Awareness Related Messaging Through Two Situated-Display-Based Systems. In Human-Computer Interaction, 22 (1) pp. 173-220
“This article focuses on our exploration of awareness issues through the design and long-term deployment of two systems: the Hermes office door display system (which enabled staff in a university department to post awareness messages to their door displays) and SPAM (a messaging system for supporting coordination between staff at two associated residential community care facilities). In the case of both systems, a significant number of the messages sent could be classified as relating to awareness. Furthermore, with both systems, the situatedness of displays (outside office doors in the case of Hermes and in staff offices in the case of SPAM) had a significant impact on the design and subsequent use of the deployed systems. In particular, the placement of displays provided significant context for awareness messages, including, for example, the identity of the sender of the message and the intended audience of the message. Both systems highlight the need for interaction methods that fit in with both normal working practices (and unplanned events) and that enable the user to manage communication channels. The need for appropriate levels of expressiveness and user control is also apparent: We present numerous examples of users controlling the precision of awareness information and sending awareness messages that have as much to do with playfulness as supporting coordination through activity awareness.”
Copyrights may apply
» 2006 «
Crabtree, Andy, French, Andrew, Greenhalgh, Chris, Benford, Steve, Cheverst, Keith, Fitton, Dan, Rouncefield, Mark and Graham, Connor (2006): Developing Digital Records: Early Experiences of Record and Replay. In Computer Supported Cooperative Work, 15 (4) pp. 281-319
“In this paper we consider the development of 'digital records' to support ethnographic study of interaction and collaboration in ubiquitous computing environments and articulate the core concept of 'record and replay' through two case studies. One focuses on the utility of digital records, or records of interaction generated by a computer system, to ethnographic inquiry and highlights the mutually supportive nature of digital records and ethnographic methods. The other focuses on the work it takes to make digital records support ethnography, particularly the work of description and representation that is required to reconcile the fragmented character of interaction in ubiquitous computing environments. The work involved in 'making digital records work' highlights requirements for the design of tools to support the endeavour and informs the development of a Replay Tool. This tool enables ethnographers to visualize the data content of digital records; to extract sequences of relevance to analysis and remove non-relevant features; to marry recorded content with external resources, such as video; to add content from internal and external resources through annotation; and to reorder digital records to reflect the interactional order of events rather than the recorded order of events.”
Copyrights may apply
Graham, Connor, Benda, Peter, Howard, Steve, Balmford, James, Bishop, Nicole and Borland, Ron (2006): "heh -- keeps me off the smokes...": probing technology support for personal change. In: Kjeldskov, Jesper and Paay, Jane (eds.) Proceedings of OZCHI06, the CHISIG Annual Conference on Human-Computer Interaction 2006. pp. 221-228. Available online
“The design and evaluation of computing technology supporting a process of personal change presents both opportunities and challenges for HCI. Here we describe an existing program of ongoing smoking cessation support delivered via the Internet, and present the case for augmenting this system using messaging and 'social' technologies. A key concern in this enterprise is reconciling a model of human behaviour with models of technology interaction. This involves utilizing a model describing the health behaviour change process to inform present support (an interactive, Web-based 'coaching' system -- the QuitCoach or QC) and future technologies augmenting this system. The two data sets we present (patterns of use of the QC and emails sent to the site) illustrate some broad requirements for interactive support programs, operating through several channels of communication, for smokers trying to quit.”
Copyrights may apply
Goschnick, Steve and Graham, Connor (2006): Augmenting interaction and cognition using agent architectures and technology inspired by psychology and social worlds. In Universal Access in the Information Society, 4 (3) pp. 204-222
“Intelligent agents can play a pivotal role in providing both software systems and augmented interfaces, to individual users from all walks of life, to utilise the Internet 24 h a day, 7 days a week (24x7), including interaction with other users, over both wireless and broadband infrastructures. However, traditional approaches to user modelling are not adequate for this purpose, as they mainly account for a generic, approximate, idealised user. New user models are therefore required to be adaptable for each individual and flexible enough to represent the diversity of all users using information technology. Such models should be able to cover all aspects of an individual's life -- those aspects of most interest to the individual user themselves. This paper describes a novel intelligent agent architecture and methodology both called ShadowBoard, based on a complex user model drawn from analytical psychology. An equally novel software tool, called the DigitalFriend based on ShadowBoard, is also introduced. This paper illustrates how aspects of user cognition can be outsourced, using, for example, an internationalised book price quoting agent. The Locales Framework from Computer Supported Co-operative Work is then used to understand the problematic aspects of interaction involved in complex social spaces, identifying specific needs for technology intervention in such social spaces, and to understand how interactions amongst mobile users with different abilities might be technically assisted in such spaces. In this context, the single user-centred multi-agent technology demonstrated in the DigitalFriend is adapted to a multi-user system dubbed ShadowPlaces. The aim of ShadowPlaces is to outsource some of the interaction necessary, for a group of mobile individuals with different abilities to interact cooperatively and effectively in a social world, supported by wireless networks and backed by broadband Internet services. An overview of the user model, the architecture and methodology (ShadowBoard) and the resulting software tool (the DigitalFriend) is presented, and progress on ShadowPlaces -- the multi-user version -- is outlined.”
Copyrights may apply
» 2005 «
Graham, Connor, Cheverst, Keith and Rouncefield, Mark (2005): Technology for the humdrum: trajectories, interactional needs and a care setting. In: Proceedings of OZCHI05, the CHISIG Annual Conference on Human-Computer Interaction 2005. pp. 1-10. Available online
“We report on a care setting where staff looking after ex-psychiatric hospital patients were supported by mobile and stationary communications technology (e.g. mobile phones and a messaging system) and physical artefacts (e.g. whiteboards and Post-It notes). Building on previous ethnographic investigations, we show that the notion of trajectory (or an ongoing course of action) was important for understanding staff's care work. We argue that sensitivity to this notion was helpful in identifying the key transitions, cycles, plans and management issues in staff's ongoing work. We present verified trajectory-informed scenarios emerging from fieldwork and show that these snapshots of work were useful for establishing current and future interactional needs among staff and residents. Finally we describe issues pertinent to new technology design emerging from these trajectory-informed scenarios and discuss the usefulness of the concept for informing socio-technical system design.”
Copyrights may apply
Graham, Connor, Cheverst, Keith, Rouncefield, Mark and Kray, Christian (2005): Going more public: situated display design in a care setting through co-realisation. In: Proceedings of the Conference on Designing for User Experiences DUX05 2005. p. 18. Available online
“We describe findings from field work at a residential community care facility for ex-psychiatric hospital patients. The field work focused on distributed care-workers who looked after residents at the two sites forming the facility. We reflect on the process of co-realisation that verified our understanding of the setting and generated initial technology designs. This involved sharing scenarios descriptive of typical activity with care workers and presenting a demonstration of networked public display technology in use. We then illustrate how co-realisation both refined our understanding of care workers' work needs and informed us about how and where public display technology could be deployed. Finally, we present an initial design for a public display.”
Copyrights may apply
» 2003 «
Kjeldskov, Jesper, Howard, Steve, Murphy, John, Carroll, Jennie, Vetere, Frank and Graham, Connor (2003): Designing TramMatena Context-aware mobile system supporting use of public transportation. In: Proceedings of DUX03: Designing for User Experiences 2003. pp. 1-4. Available online
“We describe the design of a mobile information service that provides users with a route-planning tool for the tram-based public transport system of Melbourne, Australia. The design sketches for TramMate represent early iterations of an ongoing design process based on data from field studies on the use of transportation by business employees who, during a typical workday, have to attend appointments at different physical locations. TramMate supports this activity by keeping track of contextual factors such as the user's physical location, upcoming appointments, and real-time travel information. The design is integrated with an electronic calendar and alerts the user when it is necessary to commence the journey.”
Copyrights may apply
Kjeldskov, Jesper and Graham, Connor (2003): A Review of Mobile HCI Research Methods. In: Chittaro, Luca (ed.) Human-Computer Interaction with Mobile Devices and Services - 5th International Symposium - Mobile HCI 2003 September 8-11, 2003, Udine, Italy. pp. 317-335. Available online
SHOW THIS LIST ON YOUR HOMEPAGE
What do YOU think?
Give us your opinion! Do you have any comments/additions that you would like other visitors to see?
You say:
Mar 13th, 2010
Changes to this page (author)
15 Feb 2010: Enabled abstracts to be shown on Connor Graham's author page.26 Jun 2009: Author was edited 05 Jun 2009: Author was edited
29 May 2009: Author was edited
22 May 2008: Author was added to the bibliography (approved by an editor)
12 May 2008: Author was edited
12 May 2008: Author was edited
12 May 2008: Author was edited
12 May 2008: Author was edited
12 May 2008: Author was edited
24 Jul 2007: Author was edited
24 Jul 2007: Author was edited
29 Jun 2007: Author was edited
24 Jun 2007: Author was added to the bibliography
