Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Ramesh, Vidya, Hsu, Charlie, Agrawala, Maneesh and Hartmann, Bjorn (2011): ShowMeHow: translating user interface instructions between applications. In: Proceedings of the 2011 ACM Symposium on User Interface Software and Technology 2011. pp. 127-134.