Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Wilkin, Carla and Cerpa, Narciso (2012): Strategic Information Systems Planning: An Empirical Evaluation of its Dimensions. In Journal of Technology Management And Innovation, 7 (2) pp. 52-62.
Davern, Michael J. and Wilkin, Carla (2008): Evolving innovations through design and use. In Communications of the ACM, 51 (12) pp. 133-137. Available online
Wilkin, Carla and Castleman, Tanya (2003): Development of an Instrument to Evaluate the Quality of Delivered Information Systems. In: HICSS 2003 2003. p. 244. Available online
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