Publication statistics

Pub. period:1996-2009
Pub. count:5
Number of co-authors:8



Co-authors

Number of publications with 3 favourite co-authors:

Seonyoung Shim:2
Myungsin Chae:1
Eunjin Kim:1

 

 

Productive colleagues

Byungtae Lee's 3 most productive colleagues in number of publications:

Andrew B. Whinston:48
Anitesh Barua:5
Byungjoon Yoo:3
 
 
 
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Byungtae Lee

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Publications by Byungtae Lee (bibliography)

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2009
 
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Kim, Eunjin and Lee, Byungtae (2009): Strategic Use of Analytical CRM in a Market with Network Effects and Switching Costs: Terminating Unprofitable Customer Relationships. In Journal of Organizational Computing and Electronic Commerce, 19 (3) pp. 153-172.

Analytical customer relationship management (CRM) systems make firms more informed than ever about their customers. This further gives firms the ability to serve customers selectively in a way that ensures retaining profitable customers and eliminating unprofitable ones. However, when firms of products/services with network effects decide to eliminate unprofitable customers, they may face the risk associated with firing them, which is user-based shrinkage. This risk incurred as a result of network effects has been widely neglected in CRM literature. In this study, considering this risk, we investigate when firms can eliminate unprofitable customers in the competitive market with network effects and consumer switching costs, which often co-exist with network effects, using a game-theoretic model of a duopoly. Our results show that it is not desirable for firms to fire unprofitable customers in the presence of strong network effects or sufficiently low consumer-switching costs. Otherwise, firms can fire unprofitable customers and benefit from the ability to eliminate them. An interesting point is that competing firms can be better off when both have the ability to eliminate unprofitable customers in the presence of moderate switching costs and small network effects.

© All rights reserved Kim and Lee and/or Lawrence Erlbaum Associates

2007
 
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Lee, Byungtae and Yoo, Byungjoon (2007): What Prevents Electronic Lemon Markets?. In Journal of Organizational Computing and Electronic Commerce, 17 (3) pp. 217-246.

It is well known that the "lemon" problem can cause market failure. Because difficulties in quality discovery of nonstandardized and complex products will increase transaction costs, it was predicted that the "electronic market" would prevail only with less complex and more standardized goods. However, it has been observed that there are many successful electronic (auction) markets for seemingly typical "lemon" goods such as used cars, raw minerals, and agricultural products. It is argued that in such markets, the equilibrium price of electronic trading appeared higher than in the nonelectronic market. Many speculative explanations have been offered for this, but to the best of our knowledge, no analytical studies have been presented. This study is an attempt to fill this gap. In this paper, we look at the problem of quality discovery in the electronic trading of physical goods especially when the goods are not standardized. The information asymmetry between buyer and seller creates the possibility of a "lemon" in the nonstandardized market. To mitigate this problem, several auction markets have devised third party quality grading systems and limited auctions to only relatively higher quality products. Through analytical modeling, we rationalize these mechanisms; that is, the intervention of an impartial third party for quality inspection, market segmentation by quality measure, and the sellers' willingness to pay the cost of quality inspection.

© All rights reserved Lee and Yoo and/or Lawrence Erlbaum Associates

 
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Chae, Myungsin, Shim, Seonyoung, Cho, Hyungjun and Lee, Byungtae (2007): An Empirical Analysis of Fraud Detection in Online Auctions: Credit Card Phantom Transaction. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. p. 155.

2006
 
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Shim, Seonyoung and Lee, Byungtae (2006): Evolution of portals and stability of information ecology on the web. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 584-588.

1996
 
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Ravindran, Suryanarayanan, Barua, Anitesh, Lee, Byungtae and Whinston, Andrew B. (1996): Strategies for Smart Shopping in Cyberspace. In Journal of Organizational Computing and Electronic Commerce, 6 (1) pp. 33-50.

 
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Changes to this page (author)

18 Nov 2010: Modified
13 Jun 2009: Modified
30 May 2009: Modified
12 May 2008: Modified
24 Jun 2007: Added

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/byungtae_lee.html

Publication statistics

Pub. period:1996-2009
Pub. count:5
Number of co-authors:8



Co-authors

Number of publications with 3 favourite co-authors:

Seonyoung Shim:2
Myungsin Chae:1
Eunjin Kim:1

 

 

Productive colleagues

Byungtae Lee's 3 most productive colleagues in number of publications:

Andrew B. Whinston:48
Anitesh Barua:5
Byungjoon Yoo:3
 
 
 
Jul 24

There is no reason for any individual to have a computer in his home

-- Ken Olson

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!