Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Lee, Kyoung Jun and Seo, Young Hwan (2006): A pervasive comparison shopping business model for integrating offline and online marketplace. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 289-294. http://doi.acm.org/10.1145/1151454.1151503