Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Choi, Hyung Rim, Park, Byung Joo, Kim, Hyun Soo, Park, Yong Sung and Park, Young Jae (2003): Multi-Agent based negotiation support systems for order based manufacturers. In: Sadeh, Norman M., Dively, Mary Jo, Kauffman, Robert J., Labrou, Yannis, Shehory, Onn, Telang, Rahul and Cranor, Lorrie Faith (eds.) Proceedings of the 5th International Conference on Electronic Commerce - ICEC 2003 September 30 - October 03, 2003, Pittsburgh, Pennsylvania, USA. pp. 479-487. http://doi.acm.org/10.1145/948005.948067