Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Liu, Pin-Yang and Hsieh, Yi-Chang (2005): A study based on the value system for the interaction of the multi-tiered supply chain under the trend of e-business. In: Li, Qi and Liang, Ting-Peng (eds.) Proceedings of the 7th International Conference on Electronic Commerce - ICEC 2005 August 15-17, 2005, Xian, China. pp. 385-392. http://doi.acm.org/10.1145/1089551.1089623