Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Wu, Leslie, Cirimele, Jesse, Card, Stuart, Klemmer, Scott, Chu, Larry and Harrison, Kyle (2011): Maintaining shared mental models in anesthesia crisis care with nurse tablet input and large-screen displays. In: Proceedings of the 2011 ACM Symposium on User Interface Software and Technology 2011. pp. 71-72. http://dx.doi.org/10.1145/2046396.2046428