Publication statistics

Pub. period:2005-2012
Pub. count:9
Number of co-authors:13


Number of publications with 3 favourite co-authors:

Ayse Buyuktur:
David Ribes:
Alex Pompe:



Productive colleagues

Steven J. Jackson's 3 most productive colleagues in number of publications:

Geoffrey C. Bowker:18
Karen S. Baker:10
David Ribes:9

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Steven J. Jackson


Publications by Steven J. Jackson (bibliography)

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Jackson, Steven J., Pompe, Alex and Krieshok, Gabriel (2012): Repair worlds: maintenance, repair, and ICT for development in rural Namibia. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 107-116.

This paper explores the nature and centrality of maintenance and repair ('M&R') work in the extension and sustainability of ICT infrastructure in the global South. Drawing from pragmatist traditions in CSCW and the social sciences at large, we develop a concept of 'repair worlds' intended to map the varieties and effects of such maintenance and repair activities. Empirically, our analysis builds on ethnographic fieldwork into local practices of maintenance and repair that have accompanied and supported the extension of mobile phone and computing infrastructure in the Kavango region of northeastern Namibia.

© All rights reserved Jackson et al. and/or ACM Press

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Chongthammakun, Radaphat and Jackson, Steven J. (2012): Computerization and control: ICTs and managerial reform in the Thai public sector. In: Proceedings of the 2012 iConference 2012. pp. 294-302.

Information infrastructures, old and new, have long been central to relations of control in large and complex bureaucracies. Beyond their effects on organizational forms and procedures, new information infrastructures often produce new practices, ambitions, and contradictions of managerialism: namely, the extension and deepening of management and oversight capacities at multiple levels of organizational function. This paper explores managerial practices and tensions accompanying recent digital government development efforts in the Thai public sector, with particular attention to new forms and resistances to control accompanying or embedded in apparently neutral technological change.

© All rights reserved Chongthammakun and Jackson and/or their publisher

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Jackson, Steven J., Ribes, David, Buyuktur, Ayse and Bowker, Geoffrey C. (2011): Collaborative rhythm: temporal dissonance and alignment in collaborative scientific work. In: Proceedings of ACM CSCW11 Conference on Computer-Supported Cooperative Work 2011. pp. 245-254.

CSCW studies of large-scale distributed practice in the sciences and elsewhere have taught us important things about space and place as props and barriers to distributed collective action, but they have had relatively less to say about time. This paper develops a heuristic of collaborative rhythms and points to the work of temporal alignment as a neglected but crucial element underpinning distributed collective practice in the sciences (and other spheres of collective activity). Specifically, we argue that joint scientific work is organized around four separate registers, or 'rhythms' -- organizational, infrastructural, biographical, and phenomenal -- and that efforts to align such rhythms constitute an important and under-recognized aspect of collaborative work. The ideas and examples are drawn from our own field studies around IT infrastructure and collaborative practice across a range of scientific fields.

© All rights reserved Jackson et al. and/or their publisher

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Jackson, Steven J., Pompe, Alex and Krieshok, Gabriel (2011): Things fall apart: maintenance, repair, and technology for education initiatives in rural Namibia. In: Proceedings of the 2011 iConference 2011. pp. 83-90.

Repair and maintenance haunt the margins of ICT and development ('ICTD') and broader information school scholarship, but have rarely received central theoretical or empirical attention in the field. This paper attempts to fill this gap. Theoretically, it explores ideas from the growing but scattered body of social science work around infrastructure, maintenance and repair, and argues for maintenance and repair as key sites of difference, innovation, power, and sustainability in ICTD settings. Empirically, the paper examines patterns and tensions in maintenance and repair in Rundu and the wider Kavango region in northeastern Namibia. We conclude with key findings and lessons for future ICTD and iSchool scholarship.

© All rights reserved Jackson et al. and/or ACM Press

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Jackson, Steven J. and Chongthammakun, Radaphat (2011): Infrastructure and standards in Thai digital government. In: Proceedings of the 2011 iConference 2011. pp. 379-386.

Standards and infrastructure pose both theoretical and empirical challenges for digital government scholarship. For their part, scholars of standards and infrastructure have tended to neglect digital government development and public administration more generally as interesting sites of standards work. This paper addresses this gap, bringing concepts and methods from the sociology of standards and infrastructure to bear on the practice of digital government development in Thailand. We analyze efforts at IT-related information and service standardization in the Thai public sector, and describe a series of sociotechnical tensions and challenges that have faced, and sometimes stalled, efforts at digital government development.

© All rights reserved Jackson and Chongthammakun and/or ACM Press

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Dawood, Rahmad, Yew, Jude and Jackson, Steven J. (2010): Location aware applications to support mobile food vendors in the developing world. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 3385-3390.

This paper describes an ongoing research project to explore the potential of location aware mobile phone-based applications to support mobile food vendors in the developing world. These vendors are a ubiquitous phenomenon in the developing world and can be seen hawking their wares in carts, bicycles or motorcycles. We report preliminary findings from nine interviews conducted with various mobile food vendors in Indonesia. Based on these findings, we present our initial system design for a mobile phone-based application that allows these vendors to advertize their current location, accept orders from customers, and have customers recommend particular vendors.

© All rights reserved Dawood et al. and/or their publisher

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Kahin, Brian and Jackson, Steven J. (2007): Preface. In First Monday, 12 (6) .

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Jackson, Steven J., Edwards, Paul N., Bowker, Geoffrey C. and Knobel, Cory P. (2007): Understanding infrastructure: History, heuristics and cyberinfrastructure policy. In First Monday, 12 (6) .

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Baker, Karen S., Jackson, Steven J. and Wanetick, Jerome R. (2005): Strategies Supporting Heterogeneous Data and Interdisciplinary Collaboration: Towards an Ocean Informatics Environment. In: HICSS 2005 - 38th Hawaii International Conference on System Sciences 3-6 January, 2005, Big Island, HI, USA. .

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