Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Mancini, Clara and Buckingham, Simon Shum (2001): Cognitive coherence relations and hypertext: from cinematic patterns to scholarly discourse. In: Hypertext'01 - Proceedings of the Twelfth ACM Conference on Hypertext and Hypermedia August 14-18, 2001, Aarhus, Denmark. pp. 165-174. http://doi.acm.org/10.1145/504216.504261