Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Gams, Erich and Reich, Sigi (2004): Following your colleagues' footprints: navigation support with trails in shared directories. In: Proceedings of the Fifteenth ACM Conference on Hypertext 2004. pp. 89-90. http://doi.acm.org/10.1145/1012807.1012833
Reich, Sigi and Gams, Erich (2001): Trailist -- focusing on document activity for assisting navigation. In: Hypertext'01 - Proceedings of the Twelfth ACM Conference on Hypertext and Hypermedia August 14-18, 2001, Aarhus, Denmark. pp. 29-30. http://doi.acm.org/10.1145/504216.504226