Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Li, Sheng Feng, Stafford-Fraser, Quentin and Hopper, Andy (2000): Integrating Synchronous and Asynchronous Collaboration with Virtual Network Computing. In IEEE Internet Computing, 4 (3) pp. 26-33. http://csdl.computer.org/comp/mags/ic/2000/03/w3026abs.htm