Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Lindley, Sian E., Meek, Sam, Sellen, Abigail and Harper, Richard (2012): "It's simply integral to what I do": enquiries into how the web is weaved into everyday life. In: Proceedings of the 2012 International Conference on the World Wide Web 2012. pp. 1067-1076. http://dx.doi.org/10.1145/2187836.2187979