Publication statistics

Pub. period:1988-1997
Pub. count:6
Number of co-authors:11


Number of publications with 3 favourite co-authors:

Brian W. Junker:
Richard J. Patz:
Paul D. Scott:



Productive colleagues

Robert Kass's 3 most productive colleagues in number of publications:

F. Javier Lerch:11
Tim Finin:9
Marjorie Horton:3

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Robert Kass


Publications by Robert Kass (bibliography)

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Huguenard, Brian R., Lerch, F. Javier, Junker, Brian W., Patz, Richard J. and Kass, Robert (1997): Working-Memory Failure in Phone-Based Interaction. In ACM Transactions on Computer-Human Interaction, 4 (2) pp. 67-102.

This article investigates working-memory (WM) failure in phone-based interaction (PBI). We used a computational model of phone-based interaction (PBI USER) to generate predictions about the impact of three factors on WM failure: PBI features (i.e. menu structure), individual differences (i.e., WM capacity), and task characteristics (i.e., number of tasks). Our computational model stipulates that both the storage and the processing of information contribute to WM failure. In practical terms the model and the empirical results indicate that, contrary to guidelines for the design of phone-based interfaces, deep menu hierarchies (no more than three options per menu) do not reduce WM error rates in PBI. At a more theoretical level, the study shows that the use of a computational model in HCI research provides a systematic approach for explaining complex empirical results.

© All rights reserved Huguenard et al. and/or ACM Press

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Stadnyk, Irene and Kass, Robert (1992): Modeling Users' Interests in Information Filters. In Communications of the ACM, 35 (12) pp. 49-50.

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Elwart-Keys, Mary, Halonen, David, Horton, Marjorie, Kass, Robert and Scott, Paul (1990): User Interface Requirements for Face to Face Groupware. In: Carrasco, Jane and Whiteside, John (eds.) Proceedings of the ACM CHI 90 Human Factors in Computing Systems Conference 1990, Seattle, Washington,USA. pp. 295-301.

This paper discusses the user interface of the Capture Lab, a computer-supported meeting room that has been in operation since late 1987. One goal of the Capture Lab design is to support meetings of business people (who are often novice computer uses) without requiring an additional person to serve as a computer technician or facilitator. This paper discusses the user interface features a system should have to support face to face meetings. It describes the Capture Lab and how it is used, and presents our approach to satisfying those interface requirements. Finally, we discuss a few of our observations about the Capture Lab's user interface, and how a computer-supported meeting environment affects meetings.

© All rights reserved Elwart-Keys et al. and/or ACM Press

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Halonen, David, Horton, Marjorie, Kass, Robert and Scott, Paul D. (1990): Shared Hardware: A Novel Technology for Computer Support of Face to Face Meetings. In: Lochovsky, Frederick H. and Allen, Robert (eds.) Proceedings of the Conference on Office Information Systems 1990 April 25-27, 1990, Cambridge, Massachusetts, USA. pp. 163-168.

This paper describes the Capture Lab, a computer supported meeting room in sue at the EDS Center for Machine Intelligence since late 1987. Most computer supported meeting environments implement a simple hardware approach, where a single computer controlled by a trained technician or facilitator is used, or else adopt a groupware approach, where each user has a personal machine and special-purpose software is used to support group activities. In contrast, the Capture Lab implements a shared hardware approach, in which each meeting participant has a personal computer, but can easily access a shared public computer as well. We discuss the advantages and limitations of this approach, based on our observations of how the room is used, and compare it to the simple hardware and groupware approaches.

© All rights reserved Halonen et al. and/or ACM Press

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Horton, Marjorie, Elwart-Keys, Mary and Kass, Robert (1989): Video as an Enabling Technology for Computer-Supported Cooperative Work. In ACM SIGCHI Bulletin, 21 (2) pp. 96-99.

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Kass, Robert and Finin, Tim (1988): A General User Modelling Facility. In: Soloway, Elliot, Frye, Douglas and Sheppard, Sylvia B. (eds.) Proceedings of the ACM CHI 88 Human Factors in Computing Systems Conference June 15-19, 1988, Washington, DC, USA. pp. 145-150.

An important component of adaptable interactive systems is the ability to model the system's users. Previous systems have relied on user models tailored to the particular needs of that system alone. This paper presents the notion of a general user model, and describes some of our research on building a general user modelling facility that could be used by a variety of applications. This work focuses on the representation, maintenance, and acquisition issues of modelling long-term beliefs of the user, and describes a general facility for accomplishing these tasks.

© All rights reserved Kass and Finin and/or ACM Press

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