Number of co-authors:24
Number of publications with 3 favourite co-authors:Daniel M. Russell:Kent Summers:Antoine Rizk:
Robert J. Glushko's 3 most productive colleagues in number of publications:Pamela Samuelson:55Catherine C. Marsh..:55Daniel M. Russell:44
go to course
User-Centred Design - Module 1
90% booked. Starts in 5 days
go to course
Quality Web Communication: The Beginner's Guide
89% booked. Starts in 6 days
Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Our Latest Books
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
Robert J. Glushko
Current place of employment:
University of California,Berkeley
Bob Glushko is an Adjunct Professor at the University of California at Berkeley in the School of Information Management and Systems, and the Director of the Center for Document Engineering.
He has over twenty-five years of R&D, consulting, and entrepreneurial experience in information management, electronic publishing, Internet commerce, and human factors in computing systems.
He founded or co-founded three companies, the last of which was Veo Systems in 1997, which pioneered the use of XML for electronic commerce before its 1999 acquisition by Commerce One. Veo's innovations included the Common Business Library (CBL), the first native XML vocabulary for business-to-business transactions, and the Schema for Object-Oriented XML (SOX), the first object-oriented XML schema language.
From 1999-2002 he headed CommerceOne's XML architecture and technical standards activities and was named an "Engineering Fellow" in 2000. He is a member of the Board of Directors for OASIS, an international consortium that drives the development, convergence, and adoption of e-business standards.
He is a co-author of the book, Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services (MIT Press, 2005).
Glushko has a PhD in cognitive psychology from the University of California, San Diego and a MS in Software Engineering from the Wang Institute.
Publications by Robert J. Glushko (bibliography)
Glushko, Robert J. and Tabas, Lindsay (2008): Bridging the "Front Stage" and "Back Stage" in Service System Design. In: HICSS 2008 - 41st Hawaii International International Conference on Systems Science 7-10 January, 2008, Waikoloa, Big Island, HI, USA. p. 106. Available online
Wilde, Erik and Glushko, Robert J. (2008): XML fever. In Communications of the ACM, 51 (7) pp. 40-46. Available online
Wilde, Erik and Glushko, Robert J. (2008): Document design matters. In Communications of the ACM, 51 (10) pp. 43-49. Available online
Glushko, Robert J., Tenenbaum, Jay M. and Meltzer, Bart (1999): An XML Framework for Agent-Based E-Commerce. In Communications of the ACM, 42 (3) pp. 106-114. Available online
Grace, Miriam, Webber, Ward, Groenbaek, Kaj and Glushko, Robert J. (1996): Case Study: A Hypermedia System as Change Agent. In: Hypertext 96 - Proceedings of the Seventh ACM Conference on Hypertext March 16-20, 1996, Washington, DC. p. 256. Available online
Boeing is re-engineering the corporation by doing fundamental business process redesign and development in conjunction with implementation of new technologies and tools to support the new business processes. A strong link between the end-users and the newly defined business process information is necessary, or it won't be possible to maintain the gains created by the re-engineering program. The Boeing participants will present an overview of their system development activities, focusing mainly on how they used hypertext to increase the usability of paper documentation and the role of the customer in the development process. After describing the context in which they developed their original hypertext system (COIN) they will discuss current development activities that are supporting the process re-engineering of Boeing. The current information system design (based on the original COIN model) will make a significant contribution toward the success of the re-engineering.
© All rights reserved Grace et al. and/or ACM Press
Glushko, Robert J. (1996): How Practical is Practical SGML?. In ACM SIGDOC *Journal of Computer Documentation, 20 (2) pp. 39-43.
Glushko, Robert J., Dougherty, Dale, Kimber, Eliot, Rizk, Antoine, Russell, Daniel M. and Summers, Kent (1994): HTML -- Poison or Panacea?. In: Proceedings of ECHT 94 the ACM European Conference on Hypermedia Technology Sept 18-23, 1994, Edinburgh, UK. pp. 245-246. Available online
Many people are having their first experience with a distributed hypertext system by using Mosaic or some other viewer based on HTML, the HyperText Markup Language of the World Wide Web. HTML's simplicity allows it to be created without special authoring tools or expertise, and the ubiquity of free WWW viewers like Mosaic removes one of the cost barriers. Because HTML is an application of SGML, the Standard Generalized Markup Language, it has also introduced many people to the concepts and syntax of application-independent markup. The explosive growth of the WWW makes it undeniable that HTML and Mosaic will serve as the reference point for much future thinking about hypertext and SGML outside of the academic and research community. But if HTML is to some people a democratizing force for hypertext authoring and publishing, to others its lack of structure and validation is a substantial step backwards for authors, readers, and their organizations. HTML has proven the basic premise of SGML, that a standard, application-independent data representation can enable blind interchange among disparate and even unknown or unpredicted applications. But to many SGML advocates, HTML is too primitive, and today's HTML documents will end up as tomorrow's cast-off legacy data format. HTML viewers may seem appealing for network publishing, but to some they are merely seductive and superficial, undermining years of careful research on usability and business models. The goal of this panel is to de-balkanize the bi-polar HTML camps and seek a productive role for all points of view. HTML and the WWW are simply too important for the academic and research community to ignore. HTML will not go away. We must participate in the evolution of HTML and find ways to become part of the network publishing revolution it represents.
© All rights reserved Glushko et al. and/or ACM Press
Paolini, Paolo, Glushko, Robert J., Dougherty, Dale, Kimber, Eliot, Rizk, Antoine and Russell, Daniel M. (1994): Does Multimedia Make a Difference?. In: Proceedings of ECHT 94 the ACM European Conference on Hypermedia Technology Sept 18-23, 1994, Edinburgh, UK. p. 247. Available online
Hypertext applications and tools in general deal with "passive" media. Values of passive media are static, in the sense that as time progresses their presentation (state) does not change. Values of active media have the property of changing presentation (evolution of the state), as time progresses. Active media such as video, animation and sound are becoming a "necessity" in most recent Hypertext applications. The panel discusses the impact of the introduction of active media in the area of hypertext. The impact of active media upon hypertext can involve several aspects: presentation of the content, design of the applications, structuring techniques of the applications, interplay between synchronization and links, run-time support, communication performances and techniques for LAN or WAN architectures. Panellists argue that: * Hypertext should remain well separated from Multimedia, being a separated field, with a different set of notions and needs; * A limited number of changes will be enough in order to adapt most of the Hypertext notions and techniques to multimedia; * A revolution is needed.
© All rights reserved Paolini et al. and/or ACM Press
Samuelson, Pamela, Denber, Michel and Glushko, Robert J. (1992): Developments on the Intellectual Property Front. In Communications of the ACM, 35 (6) pp. 33-39.
Samuelson, Pamela and Glushko, Robert J. (1991): Intellectual Property Rights for Digital Library and Hypertext Publishing Systems: An Analysis of Xanadu. In: Walker, Jan (ed.) Proceedings of ACM Hypertext 91 Conference December 15-18, 1991, San Antonio, Texas. pp. 39-50. Available online
Copyright law is being applied to works in digital form. The special character of digital media will inevitably require some adjustments in the copyright model if digital libraries and hypertext publishing environments are to become as commercially viable as the print industries have been. An intellectual property system works only when it embodies a reasonably accurate model of how people are likely to behave, but it is hard to predict author and reader behavior in an environment that has yet to be built. By far the most ambitious proposal for a digital library and hypertext publishing environment is Ted Nelson's Xanadu system. This paper reviews the intellectual property scheme in Xanadu and contrasts it with current copyright law. Xanadu's predictions about reader and author behavior are examined in light of how people currently behave in computer conferencing, electronic mail, and similar existing systems. These analyses identify some respects in which intellectual property systems might have to be changed to make digital libraries and hypertext publishing systems viable.
© All rights reserved Samuelson and Glushko and/or ACM Press
Bernstein, Mark, Brown, Peter J., Frisse, Mark, Glushko, Robert J., Landow, George P. and Zellweger, Polle T. (1991): Structure, Navigation, and Hypertext: The Status of the Navigation Problem. In: Walker, Jan (ed.) Proceedings of ACM Hypertext 91 Conference December 15-18, 1991, San Antonio, Texas. pp. 363-366. Available online
Glushko, Robert J., Gunning, David, Kershner, Ken, Marshall, Catherine C. and Reynolds, Louis (1991): When Worlds Collide -- Reconciling the Research, Marketplace, and Applications Views of Hypertext. In: Walker, Jan (ed.) Proceedings of ACM Hypertext 91 Conference December 15-18, 1991, San Antonio, Texas. pp. 367-368. Available online
Samuelson, Pamela and Glushko, Robert J. (1990): What the User Interface Field Thinks of the Software Copyright. In ACM SIGCHI Bulletin, 22 (2) pp. 13-17.
Samuelson, Pamela and Glushko, Robert J. (1990): Survey on the Look and Feel Lawsuits. In Communications of the ACM, 33 (5) pp. 483-487.
Glushko, Robert J. (1989): Transforming Text into Hypertext for a Compact Disc Encyclopedia. In: Bice, Ken and Lewis, Clayton H. (eds.) Proceedings of the ACM CHI 89 Human Factors in Computing Systems Conference April 30 - June 4, 1989, Austin, Texas. pp. 293-298.
A hypertext version of a multi-volume engineering encyclopedia on a compact disc is described. The methods for characterizing the explicit and implicit structure of the document, the novel user interface to the compact disc version, and the design and development lessons that apply to any hypertext project involving realistic amounts of text and graphics are discussed.
© All rights reserved Glushko and/or ACM Press
Glushko, Robert J. (1989): Design Issues for Multi-Document Hypertexts. In: Halasz, Frank and Meyrowitz, Norman (eds.) Proceedings of ACM Hypertext 89 Conference November 5-8, 1989, Pittsburgh, Pennsylvania. pp. 51-60.
Join our community and advance:
Page maintainer: The Editorial Team