Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Kiesler, Sara, Heinmiller, Robert, Ostell, James, Traweek, Sharon and Uncapher, Keith (1990): Computer-Supported Cooperative Work in Science. In: Halasz, Frank (ed.) Proceedings of the 1990 ACM conference on Computer-supported cooperative work October 07 - 10, 1990, Los Angeles, California, United States. pp. 239-240.