Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Fakun, Devendra and Greenough, Richard (2004): An exploratory study into whether to or not to include users in the development of industrial hypermedia applications. In Requir. Eng., 9 (1) pp. 57-66. http://dx.doi.org/10.1007/s00766-003-0180-2
Crowder, Richard, Sim, Y. M., Wills, Gary and Greenough, Richard (2001): A review of the benefits of using hypermedia manuals. In: Hypertext'01 - Proceedings of the Twelfth ACM Conference on Hypertext and Hypermedia August 14-18, 2001, Aarhus, Denmark. pp. 245-246. http://doi.acm.org/10.1145/504216.504276