Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Losada, Marcial, Sanchez, Pedro and Noble, Elizabeth E. (1990): Collaborative Technology and Group Process Feedback: Their Impact on Interactive Sequences in Meetings. In: Halasz, Frank (ed.) Proceedings of the 1990 ACM conference on Computer-supported cooperative work October 07 - 10, 1990, Los Angeles, California, United States. pp. 53-64.