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Patrick C. Shih


Publications by Patrick C. Shih (bibliography)

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Koehne, Benjamin, Shih, Patrick C. and Olson, Judith S. (2012): Remote and alone: coping with being the remote member on the team. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 1257-1266. http://dx.doi.org/10.1145/2145204.2145393

Geographically distributed work has become a popular way to work. Past CSCW research has shown that remote workers rely on innovative communication platforms but still face challenges being remote. Research has also provided organizational and managerial strategies to bridge the distance gap. Our study in contrast investigates how individuals develop strategies to cope with the daily challenges of working remotely and alone, and what managers can do to help them. We interviewed seventeen individuals involved in remote work about their experiences, identifying unique challenges and their workarounds. Our interview results suggest that, although people may work alone, the process of conducting distributed work is actually very social. Individual remote workers establish a unique kind of work rhythm, visibility management for evaluation, social support infrastructure, and personal connection as a part of their coping strategies to balance their professional and personal lives.

© All rights reserved Koehne et al. and/or ACM Press

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Liu, Leslie S., Shih, Patrick C. and Hayes, Gillian R. (2011): Barriers to the adoption and use of personal health record systems. In: Proceedings of the 2011 iConference 2011. pp. 363-370. http://dx.doi.org/10.1145/1940761.1940811

Personal health records (PHR) have enormous potential to improve both documentation of health information and patient care. The adoption of these systems, however, has been relatively slow. In this work, we used a multi-method approach to evaluate PHR systems. We interviewed potential end users -- clinicians and patients -- and conducted evaluations with patients and caregivers as well as a heuristic evaluation with HCI experts. In these studies, we focused on three PHR systems: Google Health, Microsoft HealthVault, and WorldMedCard. Our results demonstrate that both usability concerns and socio-cultural influences are barriers to PHR adoption and use. In this paper, we present those results as well as reflect on how both PHR designers and developers might address these issues now and throughout the design cycle.

© All rights reserved Liu et al. and/or ACM Press

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Shih, Patrick C., Nguyen, David H., Hirano, Sen H., Redmiles, David F. and Hayes, Gillian R. (2009): GroupMind: supporting idea generation through a collaborative mind-mapping tool. In: GROUP09 - International Conference on Supporting Group Work 2009. pp. 139-148. http://doi.acm.org/10.1145/1531674.1531696

Collaborative brainstorming can be a challenging but important part of creative group problem solving. Mind-mapping has the potential to enhance the brainstorming process but has its own challenges when used in a group. We introduce GroupMind, a collaborative mind-mapping tool that addresses these challenges and opens new opportunities for creative teamwork, including brainstorming. We present a semi-controlled evaluation of GroupMind and its impact on teamwork, problem solving and collaboration for brainstorming activities. GroupMind performs better than using a traditional whiteboard in both interaction group and nominal group settings for the task involving memory recall. The hierarchical mind-map structure also imposes important framing effects on group dynamics and idea organization during the brainstorming process. We also present design ideas to assist in the development of future tools to support creative problem solving in groups.

© All rights reserved Shih et al. and/or their publisher

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