Publications
Co-authors
Productive Colleagues
Publications
Anisimov, Nikolay, Galvin, Brian, Ristock, Herbert (2007): XML-based multimodal interaction framework for contact center applications. In: Proceedings of the 2007 International Conference on the World Wide Web , 2007, . pp. 1349-1350. https://doi.acm.org/10.1145/1242572.1242845
Anisimov, Nikolay, Galvin, Brian, Ristock, Herbert (2007): XML based Framework for Contact Center Applications. In: 3rd International Conference on Web Information Systems and Technologies (WEBIST 2007) March 3-6, 2007, Barcelona, Spain. pp. 443-450. https://fiztech-usa.net/anisimov/papers/WEBIST-2007-C1_472_Anisimov.pdf
Anisimov, Nikolay, Kishinski, Konstantin, Miloslavski, Alec (1999): Formal Model, Language and Tool for Design Agent\'s Scenarios in Call Center Systems. In: Proceedingd of the 32nd Hawaii International Conference on System Sciences (HICSS-99) January 4-8, 1999, Maui, Hawaii, USA. pp. 1-9. https://csdl2.computer.org/comp/proceedings/hicss/1999/0001/08/00018017.PDF
Korolev, Nikolay, Ristock, Herbert, Anisimov, Nikolay (2008): Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Envir. In: Zaluski, Marek (eds.) Business and Industry Symposium BIS April 14 -17, 2008, Ottawa, Canada. pp. 249-255. https://www.fiztech-usa.net/anisimov/papers/SpringSim-Bis-08-fin.pdf
Anisimov, Nikolay, Kishinski, Konstantin, Miloslavski, Alec (1999): Formal Model, Language and Tools for Design Agent\'s Scenarios in Call Center Systems. In: HICSS 1999 , 1999, . https://csdl.computer.org/comp/proceedings/hicss/1999/0001/08/00018017abs.htm