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Mikko Kovalainen


Publications by Mikko Kovalainen (bibliography)

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Robinson, Mike, Kovalainen, Mikko and Auramki, Esa (2000): Diary as Dialogue in Papermill Process Control. In Communications of the ACM, 43 (1) pp. 65-70. http://doi.acm.org/10.1145/323830.323846

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Kovalainen, Mikko, Robinson, Mike and Auramaki, Esa (1998): Diaries at Work. In: Poltrock, Steven and Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 49-58. http://www.acm.org/pubs/articles/proceedings/cscw/289444/p49-kovalainen/p49-kovalainen.pdf

Brief critiques of organisational memory as "thing" are pre-sented, and an alternative conceptualisation as artefact mediated process is offered. Within this frame, the paper gives an account of usage of a simple electronic artefact within a process industry: specifically an Electronic Diary on the factory floor of a large modern papermill. Analysis of 3,500 entries made in a year illustrates the multifaceted use of the Diary. These show that Diary entries constitute dialogues within and between work-shifts, and partially with other organisational levels. The dialogues share some properties -- "talking out loud" and "overhearing" -- with work co-ordination in face-to-face situations.

© All rights reserved Kovalainen et al. and/or ACM Press

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Auramaki, Esa, Robinson, Mike, Aaltonen, Anne, Kovalainen, Mikko, Liinamaa, Arja and Tuuna-Vaiska, Taina (1996): Paperwork At 78kph. In: Olson, Gary M., Olson, Judith S. and Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 370-379. http://www.acm.org/pubs/articles/proceedings/cscw/240080/p370-auramaki/p370-auramaki.pdf

In Finnish paper mills the stream of paper being produced can, and does break. A major concern is when these breaks are recurrent or prolonged. Downtime is expensive. The causes and remedies for problem breaks in a sophisticated and highly automated process can be hard to find. The paper reports on research from a CSCW perspective into the work activities of production crews, the social and information infrastructures that support them. It makes design recommendations for enhanced support for Organisational Memory and ways it might be differentially indexed to suit production crews.

© All rights reserved Auramaki et al. and/or ACM Press

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