Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Brun, Mikkel Hippe and Lanng, Christian (2006): Reducing barriers for e-business in SME's through an open service oriented infrastructure. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 403-410. http://doi.acm.org/10.1145/1151454.1151519