Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Wittenburg, Kent, Lanning, Tom, Heinrichs, Michael and Stanton, Michael (2001): Parallel bargrams for consumer-based information exploration and choice. In: Marks, Joe and Mynatt, Elizabeth D. (eds.) Proceedings of the 14th annual ACM symposium on User interface software and technology November 11 - 14, 2001, Orlando, Florida. pp. 51-60. http://doi.acm.org/10.1145/502348.502357