Publication statistics

Pub. period:2002-2007
Pub. count:5
Number of co-authors:9


Number of publications with 3 favourite co-authors:

Andreas Leitner:
Ilinca Ciupa:
Bertrand Meyer:



Productive colleagues

Mark Howard's 3 most productive colleagues in number of publications:

Rebecca E. Grinter:57
Victoria Bellotti:41
Bertrand Meyer:31

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Mark Howard


Publications by Mark Howard (bibliography)

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Leitner, Andreas, Ciupa, Ilinca, Meyer, Bertrand and Howard, Mark (2007): Reconciling Manual and Automated Testing: The AutoTest Experience. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. p. 261.

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Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark, Smith, Ian and Grinter, Rebecca E. (2005): Quality Versus Quantity: E-Mail-Centric Task Management and Its Relation With Overload. In Human-Computer Interaction, 20 (1) pp. 89-138.

It is widely acknowledged that many professionals suffer from "e-mail overload." This article presents findings from in-depth fieldwork that examined this phenomenon, uncovering six key challenges of task management in e-mail. Analysis of qualitative and quantitative data suggests that it is not simply the quantity but also the collaborative quality of e-mail task and project management that causes this overload. We describe how e-mail becomes especially overwhelming when people use it for tasks that involve participation of others; tasks cannot be completed until a response is obtained and so they are interleaved. Interleaving means that the e-mail user must somehow simultaneously keep track of multiple incomplete tasks, often with the only reminder for each one being an e-mail message somewhere in the inbox or a folder. This and other insights from our fieldwork led us to a new design philosophy for e-mail in which resources for task and project management are embedded directly within an e-mail client as opposed to being added on as separate components of the application. A client, TaskMaster, embodying these ideas, was developed and tested by users in managing their real e-mail over an extended period. The design of the client and results of its evaluation are also reported.

© All rights reserved Bellotti et al. and/or Taylor and Francis

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Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark and Smith, Ian (2003): Taking email to task: the design and evaluation of a task management centered email tool. In: Cockton, Gilbert and Korhonen, Panu (eds.) Proceedings of the ACM CHI 2003 Human Factors in Computing Systems Conference April 5-10, 2003, Ft. Lauderdale, Florida, USA. pp. 345-352.

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Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark, Neuwirth, Christine, Smith, Ian and Smith, Trevor (2002): FLANNEL: adding computation to electronic mail during transmission. In: Beaudouin-Lafon, Michel (ed.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 1-10.

In this paper, we describe FLANNEL, an architecture for adding computational capabilities to email. FLANNEL allows email to be modified by an application while in transit between sender and receiver. This modification is done without modification to the endpoints -- mail clients -- at either end. This paper also describes interaction techniques that we have developed to allow senders of email to quickly and easily select computations to be performed by FLANNEL. Through, our experience, we explain the properties that applications must have in order to be successful in the context of FLANNEL.

© All rights reserved Bellotti et al. and/or ACM Press

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Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark, Smith, Ian and Neuwirth, Christine (2002): Innovation in extremis: evolving an application for the critical work of email and information management. In: Proceedings of DIS02: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2002. pp. 181-192.

We describe our experience of trying to develop a novel application that transforms information management (both coordination-based and personal) from stand-alone resources into resources deeply embedded in email. We explored two models for accomplishing this goal; these were to embed these resources in the email channel and to embed them in the client. Our exploration of the first model was intensive, in-depth and ultimately unsuccessful in large part due to our design process. We adopted Extreme Programming (XP) as a means to explore our second model more efficiently. This paper describes our motivations and experiences while exploring our first model before XP and then the advantages and disadvantages of turning to XP in the exploration of our second model.

© All rights reserved Bellotti et al. and/or ACM Press

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