Publication statistics

Pub. period:1992-2009
Pub. count:15
Number of co-authors:24


Number of publications with 3 favourite co-authors:

Neeti Gupta:
Bernie Hogan:
Carman Neustaedter:



Productive colleagues

Marc A. Smith's 3 most productive colleagues in number of publications:

A. J. Bernheim Bru..:40
Colin G. Drury:32
Carman Neustaedter:30

Upcoming Courses

go to course
User Research - Methods and Best Practices
go to course
Get Your First Job as a UX or Interaction Designer
Starts tomorrow LAST CALL!

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !


Our Latest Books

The Glossary of Human Computer Interaction
by Mads Soegaard and Rikke Friis Dam
start reading
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading

Marc A. Smith

Has also published under the name of:
"M. A. Smith"


Publications by Marc A. Smith (bibliography)

 what's this?
Edit | Del

Gleave, Eric, Welser, Howard T., Lento, Thomas M. and Smith, Marc A. (2009): A Conceptual and Operational Definition of 'Social Role' in Online Community. In: HICSS 2009 - 42st Hawaii International International Conference on Systems Science 5-8 January, 2009, Waikoloa, Big Island, HI, USA. pp. 1-11.

Edit | Del

Fisher, Danyel, Brush, A. J. Bernheim, Hogan, Bernie, Smith, Marc A. and Jacobs, Andy (2007): Using Social Metadata in Email Triage: Lessons from the Field. In: Smith, Michael J. and Salvendy, Gavriel (eds.) Symposium on Human Interface 2007 - Part II July 22-27, 2007, Beijing, China. pp. 13-22.

Edit | Del

Fisher, Danyel, Brush, A. J. Bernheim, Gleave, Eric and Smith, Marc A. (2006): Revisiting Whittaker & Sidner's "email overload" ten years later. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 309-312.

Ten years ago, Whittaker and Sidner [8] published research on email overload, coining a term that would drive a research area that continues today. We examine a sample of 600 mailboxes collected at a high-tech company to compare how users organize their email now to 1996. While inboxes are roughly the same size as in 1996, our population's email archives have grown tenfold. We see little evidence of distinct strategies for handling email; most of our users fall into a middle ground. There remains a need for future innovations to help people manage growing archives of email and large inboxes.

© All rights reserved Fisher et al. and/or ACM Press

Edit | Del

Fisher, Danyel, Smith, Marc A. and Welser, Howard T. (2006): You Are Who You Talk To: Detecting Roles in Usenet Newsgroups. In: HICSS 2006 - 39th Hawaii International International Conference on Systems Science 4-7 January, 2006, Kauai, HI, USA. .

Edit | Del

Perer, Adam and Smith, Marc A. (2006): Contrasting portraits of email practices: visual approaches to reflection and analysis. In: Celentano, Augusto (ed.) AVI 2006 - Proceedings of the working conference on Advanced visual interfaces May 23-26, 2006, Venezia, Italy. pp. 389-395.

Edit | Del

Kelly, John W., Fisher, Danyel and Smith, Marc A. (2006): Friends, foes, and fringe: norms and structure in political discussion networks. In: Fortes, Jos A. B. and MacIntosh, Ann (eds.) DG.O 2006 - Proceedings of the 7th Annual International Conference on Digital Government Research May 21-24, 2006, San Diego, California, USA. pp. 412-417.

Edit | Del

Brush, A. J. Bernheim, Wang, Xiaoqing, Turner, Tammara Combs and Smith, Marc A. (2005): Assessing differential usage of usenet social accounting meta-data. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 889-898.

We describe a usage study of NetscanTech, a system that generates and publishes daily a range of social metrics across three dimensions: newsgroup, author, and thread, for a set of approximately 15,000 technical newsgroups in Usenet. We bring together three interlinked datasets: survey data, usage log data and social accounting data from Usenet participation, to triangulate the relationship between various user roles and differential usage of social metrics in NetscanTech. We found our most frequent users focused on information related to individual authors far more than any other information provided. In contrast, users that visited less frequently focused more on information related to newsgroups and viewing newsgroup metrics. Our results suggest features that designers and developers of online communities may wish to include in their interfaces to support the cultivation of different community roles.

© All rights reserved Brush et al. and/or ACM Press

Edit | Del

Neustaedter, Carman, Brush, A. J. Bernheim and Smith, Marc A. (2005): Beyond "from" and "received": exploring the dynamics of email triage. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1977-1980.

Email triage is the process of going through unhandled email and deciding what to do with it. Email triage can quickly become a serious problem for users as the amount of unhandled email grows. We investigate the problem of email triage by presenting interview and survey results that articulate user needs. The results suggest the need for email user interfaces to provide additional socially salient information in order to bring important emails to the forefront.

© All rights reserved Neustaedter et al. and/or ACM Press

Edit | Del

Brush, A. J. Bernheim, Turner, Tammara Combs, Smith, Marc A. and Gupta, Neeti (2005): Scanning Objects in the Wild: Assessing an Object Triggered Information System. In: Beigl, Michael, Intille, Stephen S., Rekimoto, Jun and Tokuda, Hideyuki (eds.) UbiComp 2005 Ubiquitous Computing - 7th International Conference September 11-14, 2005, Tokyo, Japan. pp. 305-322.

Edit | Del

Vigas, Fernanda B. and Smith, Marc A. (2004): Newsgroup Crowds and AuthorLines: Visualizing the Activity of Individuals in Conversational Cyberspaces. In: HICSS 2004 2004. .

Edit | Del

Fiore, Andrew T., Tiernan, Scott Lee and Smith, Marc A. (2002): Observed behavior and perceived value of authors in usenet newsgroups: bridging the gap. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 323-330.

Edit | Del

Smith, Marc A. and Fiore, Andrew T. (2001): Visualization Components for Persistent Conversations. In: Beaudouin-Lafon, Michel and Jacob, Robert J. K. (eds.) Proceedings of the ACM CHI 2001 Human Factors in Computing Systems Conference March 31 - April 5, 2001, Seattle, Washington, USA. pp. 136-143.

An appropriately designed interface to persistent, threaded conversations could reinforce socially beneficial behavior by prominently featuring how frequently and to what degree each user exhibits such behaviors. Based on the data generated by the Netscan data-mining project [9], we have developed a set of tools for illustrating the structure of discussion threads like those found in Usenet newsgroups and the patterns of participation within the discussions. We describe the benefits and challenges of integrating these tools into a multi-faceted dashboard for navigating and reading discussions in social cyberspaces like Usenet and related interaction media. Visualizations of the structure of online discussions have applications for research into the sociology of online groups as well as possible interface designs for their members.

© All rights reserved Smith and Fiore and/or ACM Press

Edit | Del

Smith, Marc A., Farnham, Shelly and Drucker, Steven M. (2000): The Social Life of Small Graphical Chat Spaces. In: Turner, Thea, Szwillus, Gerd, Czerwinski, Mary, Peterno, Fabio and Pemberton, Steven (eds.) Proceedings of the ACM CHI 2000 Human Factors in Computing Systems Conference April 1-6, 2000, The Hague, The Netherlands. pp. 462-469.

This paper provides a unique quantitative analysis of the social dynamics of three chat rooms in the Microsoft V-Chat graphical chat system. Survey and behavioral data were used to study user experience and activity. 150 V-Chat participants completed a web-based survey, and data logs were collected from three V-Chat rooms over the course of 119 days. This data illustrates the usage patterns of graphical chat systems, and highlights the ways physical proxemics are translated into social interactions in online environments. V-Chat participants actively used gestures, avatars, and movement as part of their social interactions. Analyses of clustering patterns and movement data show that avatars were used to provide nonverbal cues similar to those found in face-to-face interactions. However, use of some graphical features, in particular gestures, declined as users became more experienced with the system. These findings have implications for the design and study of online interactive environments.

© All rights reserved Smith et al. and/or ACM Press

Edit | Del

Vronay, David, Smith, Marc A. and Drucker, Steven M. (1999): Alternative Interfaces for Chat. In: Zanden, Brad Vander and Marks, Joe (eds.) Proceedings of the 12th annual ACM symposium on User interface software and technology November 07 - 10, 1999, Asheville, North Carolina, United States. pp. 19-26.

We describe some common problems experienced by users of computer-based text chat, and show how many of these problems relate to the loss of timing-specific information. We suggest that thinking of chat as a real-time streaming media data type, with status and channel indicators, might solve some of these problems. We then present a number of alternative chat interfaces along with results from user studies comparing and contrasting them both with each other and with the standard chat interface. These studies show some potential, but indicate that more work needs to be done.

© All rights reserved Vronay et al. and/or ACM Press

Edit | Del

Latorella, K. A., Gramopadhye, A. K., Prabhu, P. V., Drury, Colin G., Smith, Marc A. and Shanahan, D. E. (1992): Computer-Simulated Aircraft Inspection Tasks for Off-Line Experimentation. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 92-96.

Previous research on civil aircraft inspection and maintenance, (e.g., Shepherd, 1990) has shown the potential for human factors interventions. However, for specific interventions to be tested and detailed models to be developed a system for rapid, off-line experimentation is required. Two computer-simulated inspection tasks are described, one for non-destructive inspection and the other for visual inspection. Both systems have been used for experiments, the brief results of which are presented. Future extensions to the programs, and other experiments under way, are discussed.

© All rights reserved Latorella et al. and/or Human Factors Society

Add publication
Show list on your website

Join our community and advance:




Join our community!

Page Information

Page maintainer: The Editorial Team