Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Dyk, Liezl Van and Conradie, Pieter (2004): Warehousing and Mining of Higher Education Data by Means of Statistical Process Control. In: ICEIS 2004 2004. pp. 110-115.
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