Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Zhou, ZhangBing, Ning, Ke, Bhiri, Sami, Vasiliu, Laurentiu, Shu, Lei and Hauswirth, Manfred (2008): Behavioral analysis of web services for supporting mediated service interoperations. In: Fensel, Dieter and Werthner, Hannes (eds.) Proceedings of the 10th International Conference on Electronic Commerce - ICEC 2008 August 19-22, 2008, Innsbruck, Austria. p. 34. Available online