Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Lars Hult is a business innovation manager, interaction designer and researcher at SICS East in Sweden. Main areas of expertise include product and service development, especially design processes, user studies, and work with use-qualities. He is an experienced educator within UX-methodology and has long term experience in application of scientific knowledge in practical settings. He also works with implementation of interaction design as a strategic competence in business development. Lars has long time experience from the Swedish telecom and consultancy sector and is now involved as business innovator in developing a new innovative consultancy company that provides high quality services within the area of User Experience. The consultancy company is working mostly in the area of e-health and government e-services. Lars has developed a well rewarded eclectic methodology framework for effective practical work with User Experience activities for both consumer products and e-services. The service offerings within the company is also built around this flexible framework.
Hult, Lars, Irestig, Magnus and Lundberg, Jonas (2006): Design Perspectives. In Human-Computer Interaction, 21 (1) pp. 5-48. http://www.leaonline.com/doi/abs/10.1207/s15327051hci2101_2