Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Schmandt, Chris, Kim, Jang, Lee, Kwan, Vallejo, Gerardo and Ackerman, Mark S. (2002): Mediated voice communication via mobile IP. In: Beaudouin-Lafon, Michel (ed.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 141-150. http://doi.acm.org/10.1145/571985.572005