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Kelly Lyons


Publications by Kelly Lyons (bibliography)

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Lyons, Kelly and Lessard, Lysanne (2012): S-FIT: a technique for integrating social features in existing information systems. In: Proceedings of the 2012 iConference 2012. pp. 263-270. http://dx.doi.org/10.1145/2132176.2132210

There has been much interest in the design of social websites and an increasing use of social tools for group work in organizations. Recommendations and design guidelines have been developed that guide designers in building certain aspects of social network and social media sites from scratch. However, there has been little investigation into transforming existing information systems into socially-oriented ones. We address this gap by first identifying the key features of socially-oriented systems from literature on social network and social media sites. We then present S-FIT, a social features integration technique, which can be applied to a model of an existing information system in order to identify opportunities to incorporate social features within the system. S-FIT can be used to extend commonly-used systems modeling techniques. We illustrate the application of S-FIT on a Business Process Diagram of an existing library information system.

© All rights reserved Lyons and Lessard and/or their publisher

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Lyons, Kelly, Chuang, Steven and Choo, Chun-Wei (2012): Towards a conceptual framework for managing social media in enterprise online communities. In: Proceedings of the 2012 iConference 2012. pp. 626-628. http://dx.doi.org/10.1145/2132176.2132315

Enterprise online communities exist as vendor-hosted platforms to bridge customers, business partners, and employees to co-create values by supporting business objectives and client goals. Unfortunately, establishing online presence through the use of a community platform is no longer sustainable in this hyper-social world, as minimal competitive advantage can be achieved without continuous strategic planning. In an effort to break through the barriers inherent with growing online communities, we investigated the impact of emergent social media as a strategic enabler for attracting, fostering and sustaining community members. We developed a social media maturity model aimed at evaluating the extent of social media usage in an online community. This paper presents our continuing research on the proposed maturity model which is composed of 8 success clusters: communication; collaboration; personalization; externalization; governance; monitoring; technology; and, platform support. Preliminary results are discussed to reveal the utility of the proposed model and future research.

© All rights reserved Lyons et al. and/or their publisher

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Peco, John and Lyons, Kelly (2011): Internet utilization in decision making among emergent knowledge workers: poster proposal. In: Proceedings of the 2011 iConference 2011. pp. 743-745. http://dx.doi.org/10.1145/1940761.1940893

In this poster we present the results of a survey conducted among university students and recent graduates concerning their use of the Internet when making decisions. The preliminary results of our work suggest a relationship exists between our respondents' decision-making satisfaction and their use of social networking technology (primarily to confer with family and friends) during the decision-making process.

© All rights reserved Peco and Lyons and/or ACM Press

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